Temporary German Speaking Customer Service Representative Job at Foundever

Temporary German Speaking Customer Service Representative

Foundever

Location:
United Kingdom

Category:
Customer Service

Contract Type:
Employment contract

Salary:

23809.50 GBP / Year

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Job Description:

As a Customer Service Representative with Foundever®, you will be the face of our client's brand, using your exceptional customer service and language skills to foster meaningful, personalised connections with our consumers. Your role will involve responding to product inquiries, thoughtfully addressing suggestions, and skilfully resolving complaints across multiple channels, including telephone, email, WhatsApp, and social media. In our fast-paced environment, we prioritise a personalised approach, where your empathy and dedication shine through in every interaction. Your ability to build genuine rapport and tailor solutions to meet individual consumer needs will be paramount in delivering an outstanding service experience that reflects our commitment to quality and care.

Job Responsibility:

Respond with Empathy: Address all consumer inquiries within established timeframes, ensuring each interaction is personalised and empathetic
Product Expertise: Develop an in-depth understanding of Kellogg's, Pringles, and Cheez-It products and services to provide informed assistance
Effective Issue Escalation: Recognize when complex issues require escalation to the appropriate departments to ensure timely resolution
Professional Communication: Handle all correspondence professionally across various communication channels, maintaining a high standard of service
Accurate Documentation: Document all consumer interactions meticulously, adhering to established procedures to ensure consistency and quality
Administrative Record Maintenance: Maintain and update all necessary administrative records accurately to support operational efficiency
Tailored Solutions: Utilize comprehensive product knowledge to offer appropriate solutions that meet consumer needs
Quality Assurance: Meet and exceed quality monitoring standards to maintain the integrity of our service
Language Assistance: The candidate will facilitate communication in English, German and additional languages as needed, utilizing available translation tools and communication channels
Performance Goals: Achieve and surpass daily and weekly performance targets, contributing positively to the team’s success

Requirements:

Excellent interpersonal and communication skills (verbal & written) to a native standard English and German with an ability to personalise communications
Demonstrated customer service experience or natural aptitude
Ability to create genuine rapport and show empathy in consumer interactions
Strong organisational abilities
Proficiency with MS Word/Excel
Outstanding communication skills with ability to maintain composure in all situations
Self-motivated with ability to work independently under pressure to meet deadlines
Attention to detail is needed on every level and at every aspect of the consumer journey
Ability to follow a process on a live call

What we offer:

Balanced work-life pattern
Supportive culture
Positive impact in the communities where we operate
Opportunity to build a career in customer experience

Additional Information:

Job Posted:
January 16, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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