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As a Customer Service Representative with Foundever®, you’ll provide exceptional pre- and post-sale customer support for one of our luxury clothing and accessories clients in the German and English language! You’ll support our customers via phone, email, live chat, WhatsApp, and social media. Everyday will bring new opportunities to help customers with enquiries about their online and in-store purchases, from tracking orders and managing returns, to resolving warranty or product quality issues. With our comprehensive training behind you, you’ll handle each interaction with professionalism, empathy and efficiency, always aiming for first-contact resolution and an outstanding customer experience.
Job Responsibility:
Provide exceptional pre- and post-sale customer support for one of our luxury clothing and accessories clients in the German and English language
Support our customers via phone, email, live chat, WhatsApp, and social media
Help customers with enquiries about their online and in-store purchases, from tracking orders and managing returns, to resolving warranty or product quality issues
Handle each interaction with professionalism, empathy and efficiency, always aiming for first-contact resolution and an outstanding customer experience
Requirements:
Previous customer service experience, ideally within a multi-channel contact centre
Understanding, empathetic and passionate about delivering an exceptional customer experience every time
Able to support customers through a variety of channels – phone, email, chat, WhatsApp, and social media
Impeccable oral and written communication skills, with the ability to actively listen to customers
What we offer:
Regular incentives
30% discount for all Coach and Kate Spade products