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The Conference Services Front Desk Coordinator provides administrative and guest support for Conference & Event Services (CES) during the University of Denver’s summer conference season. This role serves as the first point of contact for clients, guests, and campus partners and supports daily office operations to ensure a professional and welcoming environment. This is a temporary full-time non-benefited position not to exceed 1,000 hours in a calendar year, with a flexible schedule as needed to support events.
Job Responsibility:
Front Desk & Guest Services: Serve as the primary point of contact for CES by answering phone calls, monitoring department email, greeting visitors, and responding to general inquiries from clients, guests, and campus partners
Administrative & Office Support: Provide administrative support including data entry, document preparation, organizing files, and assisting staff with general office tasks to support daily operations
Inventory & Package Management: Receive, organize, and distribute incoming mail, deliveries, and conference materials. Maintain inventory of office and event supplies to ensure readiness for daily operations and conferences
Conference Materials Preparation: Assist with printing, assembling, and organizing conference materials such as guest packets, signage, and event documents needed for summer conferences and events
Sales & CRM Support: Assist the Assistant Director of Sales with managing sales inquiries, entering prospect and client information into CRM systems, preparing proposals, and sending follow-up communications to prospective clients
Reporting & Conference Support: Assist with weekly reporting related to sales activity and summer conference operations, including updating event information, tracking basic metrics, and supporting data accuracy across systems. Provide general support during conferences and events including assisting with guest inquiries and basic operational needs
Requirements:
0-2 years of relevant administrative, project management, business writing or customer service experience
Availability to work during the full summer conference season
Ability to work a flexible schedule including daytime hours and occasional evenings or weekends
Strong customer service skills and ability to interact professionally with guests and staff
Strong organizational skills and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Excellent written and verbal communication skills
Ability to remain calm and solution-oriented during busy periods
Basic administrative and office coordination skills
Ability to work both independently and as part of a team
Proficiency with Microsoft Office applications
Ability to learn new systems and processes quickly
Nice to have:
Previous experience in customer service, office support, or event-related roles
Interest in event management, hospitality, or administrative support roles
Interest in event management, hospitality, or administrative operations
What we offer:
The University of Denver offers some benefits for non-benefited employees