Temporary French Speaking Customer Service Representative

• Supporting customers in French and English
• Providing clear and excellent order support to existing or new customers, ensuring a high customer satisfaction and CSAT
• Supporting customers and making sales through inbound, emails and chat
• Contacting existing customers via outbound calls
• Responding to general SONOS product queries with customers
• Delivering sales through customer experience and recognising sales opportunities to drive conversion
• Utilizing proper CRM tools and systems complete with ownership of the customers support journey while ensuring a positive image of the company
• Working as part of a team

• Strong verbal and written communication skills ability to research and find answers to consumer questions
• Ability to work under pressure
• Excellent interpersonal and communication skills (verbal & written) in French and English
• Past sales experience in a retail environment is preferred
• Ability to communicate clearly and effectively and understand customer needs
• Ability to multitask while recording details of the contact
• Ability to provide excellent customer service while understanding the impact of quality targets showing propensity to continuous learning and development
• Ability to work in a fast-paced environment while under pressure engaging with brand loyalty and client goals
• Working knowledge of Windows and computer usage as demonstrated in the interview process
• Basic typing skills on a PC keyboard equal to 35 words per minute consistent accuracy

You love technology and music

• 2 weeks training plus 2 weeks nesting period (fully paid)
• Brilliant and supportive culture
• Balanced work-life pattern
• Competitive salary
• Place where 84% of people grow