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Temporary Customer Service Specialist / Outbound Telesales

United Kingdom, Falkirk 25000.00 - 30000.00 GBP / Year · Job Posted June 16, 2026
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Job Description

We are currently recruiting for a proactive and customer-focused Customer Service / Client Care Specialist to join a growing business on a temporary basis. This is an excellent opportunity for someone who enjoys building relationships, driving sales, and delivering outstanding customer experiences. Please note: the role is currently based in Airdrie; however, the business will be relocating to Falkirk in the coming months. Applicants must be able to accommodate this future change in location.

Job Responsibility

  • Regularly contact existing clients to promote new and seasonal products, encouraging increased spend and strengthening relationships
  • Manage and maintain customer pricing, ensuring accuracy and commercial viability
  • Conduct outbound calls to cold prospects and lapsed customers to generate new business opportunities
  • Analyse customer purchasing trends to identify sales gaps and opportunities
  • Keep customer records up to date, ensuring all information is accurate and compliant

Requirements

  • Previous experience in a customer service, account management, or sales-focused role
  • Strong communication skills with confidence in making outbound calls
  • Ability to build and maintain strong customer relationships
  • Commercial awareness and attention to detail
  • Comfortable analysing data and identifying opportunities for growth

What we offer

  • Access to discount vouchers with many high street brands
  • Eye care vouchers and money towards glasses should you require them for VDU purposes
  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice
  • Weekly pay
  • Pension scheme option (with employer contributions)
  • 28 days paid annual leave
  • Statutory Sick Pay
  • Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues
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