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MSA BOURGOGNE Logo MSA BOURGOGNE · Customer Service

Temporary Customer Service Representative

Mexico, Ramos Arizpe Employment contract · Job Posted May 19, 2026
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Job Description

On Site Support at the Atlas Ramos assembly plant to act as liaison between our production team and John Deere. The estimated time frame in which we would need the support is for between 3 to 6 months. This resource would be a FTE during this period working a 8 hour shift M-F.

Job Responsibility

  • Being the primary point of contact for John Deere’s IJD division including supporting during onsite visits
  • Attend to and resolve customer inquiries, requests, and complaints via email, or other channels
  • Order management
  • Expedite material when necessary
  • Escalate complex issues to higher levels when necessary
  • Follow up on pending issues until resolution
  • Collaborate with other departments to ensure customer satisfaction

Requirements

  • Bachelors Degree International Business, Administration or related
  • 0-1 year of relevant experience, preferably in a fast-paced customer service environment
  • Verbal and written communication skills
  • Empathy and ability to handle difficult situations with patience and professionalism
  • Results-oriented and problem-solving skills
  • Ability to work under pressure and in a team environment
  • Microsoft Office knowledge
  • Advanced English Full Proficiency - Writing, Reading, Speaking
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