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Temporary Customer Service Representative

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Cosentino HQ Miami

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

18.00 - 23.00 USD / Hour
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Job Description:

At Cosentino we are looking for a Customer Service Representative located in San Diego, CA, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of. As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, order confirmations, and invoicing and collections.

Job Responsibility:

  • Responsible for developing and maintaining customer relationships by handling different operative responsibilities
  • Processing, monitoring, and following up on customer purchasing orders
  • Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies
  • Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service
  • Creation of invoices and corrections, if necessary, as well as returns of material
  • Scheduling visits to the showroom, leading material views & reservation of specific material
  • Solving customer issues from order to delivery and maintaining customer account receivables
  • Providing customer support over the phone, face-to-face, and via email
  • Performing analysis in SAP as requested by General Manager, Operations Manager or the sales/promotion force
  • Managing and maintaining the showroom
  • this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials
  • Logging attending to daily visitors and events, recording each visitor/event into SalesForce
  • Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets
  • Other tasks upon request of the manager

Requirements:

  • 3+ years of experience in Customer Service
  • 2+ years of experience with invoicing and order entry
  • High School Diploma/GED
  • Computer literacy to a relatively high standard: Outlook, Excel, Word
  • Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization
  • Ability to multi-task and work in an extremely fast-paced environment
  • Exceptional customer-facing and interpersonal skills, both written and verbal

Nice to have:

  • Customer Service experience in construction, manufacturing, distribution or related industry experience
  • College degree
  • Use of SAP, ERP or order system
What we offer:
  • Medical, Dental, and Vision Insurance
  • Short-term and Long-term Disability and Basic Life and Supplemental Insurance
  • 401(k) Retirement Plan
  • Vacation time accrued monthly
  • 5 days of sick time
  • 2 floating holidays per year for full-time employees

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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