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Temporary Customer Service Coordinator

United Kingdom, Salford, Manchester 13.00 GBP / Hour · Job Posted June 09, 2026
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Job Description

As a Temporary Customer Service Coordinator, your day-to-day tasks will include: Coordination: Meet customer Service Level Agreements (SLAs). Supporting Drivers: Address and resolve day-to-day queries from drivers to ensure seamless operations. Collaborating with Colleagues: Work closely with teams across operations and control to streamline processes and enhance service delivery. Updating Systems: Keep systems updated accurately to reflect real-time data. Adapting to Changes: Be ready to adjust plans and priorities as the day evolves to meet the customers' needs. Meeting Customer Requirements: Ensure that individual customer requirements are met with precision and care.

Job Responsibility

  • Meet customer Service Level Agreements (SLAs)
  • Address and resolve day-to-day queries from drivers
  • Work closely with teams across operations and control
  • Keep systems updated accurately
  • Adapt plans and priorities to meet customers' needs
  • Ensure individual customer requirements are met with precision

Requirements

  • Previous experience in a busy operational or customer service environment is essential
  • Confident communicator
  • Organised and accurate
  • Basic Microsoft Office skills

Nice to have

Experience in logistics or courier operations is helpful but not essential

What we offer

Parking onsite and close to tram stops

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