Temporary Customer Service Advisor Jobs

Temporary Customer Service Advisor

PLANET RECRUITMENT SERVICES LTD

Location:
United Kingdom, Cowley

Category:
Customer Service

Contract Type:
Not provided

Salary:

30000.00 GBP / Year

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Job Description:

Planet Recruitment have registered a new opportunity for a well-established organisation who are seeking a temporary Customer Service person based on the outskirts of Cowley, Oxfordshire. Due to location you will ideally drive however can be accessible via public transport. Working hours are Monday to Friday 9am – 5pm.

Job Responsibility:

Customer First Support Line: Serve as the initial point of contact, delivering superior customer experience via phone, email, and (video) chat
Customer Support & Troubleshooting: Provide expert guidance on product-related topics (installation, usage, maintenance) and services (delivery, warranty) and handle complaints, offering appropriate solutions and follow-ups to ensure resolution
Coordination: Communicate with transport service providers to ensure seamless delivery processes
Order Processing: Manage orders, returns, and complaints efficiently in our e-commerce system
System Monitoring: Ensure smooth operations by regularly checking system processes and payment options to deliver a flawless online store experience
Reporting: Keep records of core performance metrics, including NPS, CSAT, and other customer KPIs, to drive improvement initiatives
Continuous Improvement: Proactively identify and implement process improvements for optimized service delivery and data maintenance
Community Management (Social Media): Engage with followers and respond to comments and messages

Requirements:

Fluency in English for communication in a global environment
Previous experience within a customer support role
A passion for delivering exceptional customer service and exceeding customer expectations
Strong communication and teamwork abilities to foster a supportive and collaborative team environment
Exceptional self-organization and time management skills to stay ahead of goals
A commitment to continuous learning, self-improvement, and process optimization
Solid IT skills and adaptability to new systems and tools

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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