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Temporary Customer Service Administrator

United Kingdom, Wilmslow 13.50 GBP / Hour · Job Posted July 03, 2026
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Job Description

Are you a dynamic and enthusiastic individual looking to make a significant impact in a vibrant team? Our client, located in the heart of Wilmslow town centre, is on the hunt for a Temporary Customer Service Administrator to support both their customers and the day-to-day operations of the business.

Job Responsibility

  • Managing Phone Lines: Handle inbound and outbound calls with professionalism and a friendly demeanour
  • Being the First Point of Contact: Provide exceptional service to customers, ensuring they feel valued and understood
  • Timely Communication: Respond to customer queries via phone and email, ensuring clear and accurate information is shared
  • Proactive Follow-Ups: Make outbound calls for follow-ups, appointment confirmations, and updates to keep customers informed
  • Managing the Customer Journey: Oversee the entire customer process from initial enquiry to completion
  • Coordinating Bookings: Schedule visits and appointments with both customers and internal teams
  • Supporting the Quoting Process: Assist in gathering information, arranging consultations and issuing quotations
  • Efficient Inbox Management: Ensure shared inboxes are monitored and all communications are addressed promptly
  • Accurate Record Keeping: Maintain customer records, databases and Excel trackers to ensure data integrity
  • Liaising with Internal Teams: Collaborate with different departments to ensure smooth communication and project delivery
  • General Administrative Support: Assist with various tasks across the business, contributing to overall efficiency

Requirements

  • Customer-Centric Attitude: A passion for providing excellent customer service and creating positive experiences
  • Strong Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing
  • Organisational Skills: A knack for managing multiple tasks and prioritising effectively
  • Team Player: A collaborative spirit with the ability to work well with others
  • Tech-Savvy: Comfortable using various software and tools, particularly in data management
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