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Our client, a fast-growing organisation in Guildford, is seeking Temporary Customer Service Advisors to join their busy team. This is an exciting opportunity to be part of a dynamic and customer-focused organisation!
Job Responsibility:
Manage incoming contacts from customers, demonstrating empathy, patience, and accuracy
Identify and assess customer's needs to ensure satisfaction
Provide accurate and complete information using the appropriate tools
Maintain detailed records of customer interactions and process customer accounts
Be a Brand Ambassador for the organisation, representing their values and commitment to excellent service
Requirements:
Excellent written communication skills with a keen attention to detail
Customer-focused mindset, always striving to go above and beyond
Prior experience in a customer service environment is preferred