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We are seeking a reliable and passionate Customer Service Administrator to join a welcoming and supportive team due to an increase in business levels. You main responsibilities will be answer incoming calls and make outgoing calls to existing customers, whilst always providing a high level of customer service. This role is temporary for a minimum of 2 -3 months therefore you must be available immediately and able to commit to the duration of the role.
Job Responsibility:
Taking incoming customer calls and processing orders
Making outgoing customer calls to sell products or to provide a service
Answering customer enquiries regarding deliveries and product information
Resolving customers queries in a timely manner
Updating the database
Filing and scanning
Requirements:
Strong communication skills, both written and verbal
Attention to detail and accuracy in data entry
Excellent customer care skills with a professional telephone manner
A proactive attitude with the ability to multitask
Previous experience in an administrative role would be advantageous
Ability to work independently and as part of a team
Available immediately and able to commit to the duration of the role (minimum of 2-3 months)
Nice to have:
Previous experience in an administrative role
What we offer:
Weekly pay
Access to Boost - platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos
Temporary candidate of the month award
Temporary candidate lunches/treats
Online timesheets
A dedicated consultant as an additional layer of support