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Temporary Customer Relationship Administrator

United Kingdom, Didcot 12.71 GBP / Hour · Job Posted May 29, 2026
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Job Description

As a Temporary Customer Relationship Administrator, you will join the customer service team, engaging with clients and internal stakeholders to ensure seamless operations and exceptional service delivery.

Job Responsibility

  • Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets
  • Providing sales support to Customer Relationship Executives (CRE’s)
  • Supporting CRE’s in the creation of customer quotations and logging them as opportunities within the company’s CRM database
  • Managing team mailboxes, assigning emails to the relevant team members
  • Providing excellent customer service support via phone and email
  • Resolving customer issues within agreed timescales, recording all contact and outcomes in CRM
  • Understanding and applying Export Control regulations and maintaining awareness of regulatory developments to ensure compliance
  • Updating the ERP and CRM systems as required to assist the smooth running of the department

Requirements

  • Proficiency in ERP and CRM systems
  • Strong written and verbal communication skills
  • Methodical problem-solving abilities
  • Flexibility and adaptability in a dynamic work environment

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