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As a Clinical Customer Experience Specialist, you will play a pivotal role in enhancing ear and hearing health services across the UK. Your primary responsibility will be to guide customers from on boarding through training to successful utilisation of our services, ultimately improving patient outcomes and ensuring customer satisfaction.
Job Responsibility
Build and nurture strong relationships with clinical teams and healthcare providers
Act as a trusted advisor and main point of contact for customers, addressing challenges and providing tailored solutions
Deliver engaging and comprehensive clinical training sessions to ensure clinicians are confident in using our features
Develop and execute initiatives to increase awareness of the importance of regular ear and hearing checks
Conduct regular customer site visits to monitor progress, provide support, and conduct educational workshops
Analyze customer metrics and provide insights to drive improvements and enhance customer experience
Requirements
A background in clinical healthcare or audiology, with proven experience in delivering effective training
Excellent relationship-building skills, whether over the phone or in-person
The ability to analyze data and draw insights to inform customer strategies
A proactive and solution-focused mindset, capable of thriving in a fast-paced environment
A willingness to travel extensively across the UK, holding a valid UK driving license