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To provide client liaison support to the Chairman of Impressionist and Modern Art and the Head of Private Sales Europe. This is an all-encompassing role, working directly to support the requirements of a leader and also providing support in a Client Liaison capacity by ensuring effective client management and execution of associated projects.
Job Responsibility:
Introduce a systematic approach to identify sourcing and selling opportunities for the Head of Private Sales and Chairman of Impressionist and Modern Art, with the inclusion of day-to-day information on past and forthcoming sales, identifying property of interest coming up for sale at auction or privately, obtaining bidding advice and the execution of condition reports and other relevant information
Set up pipeline management meetings with the leaders identified above and their wider team to review sourcing initiatives and activity
Deliver client requests concerning general collection management including consignments, pre- and post-sale support and administration, bid registration and execution, loan requests, transactional history, accounts and valuations
Management and execution of pre-sale targeting strategy for global auctions across the Impressionist and Modern Art department
Manage and keep track of pre-sale target lists as well as current and potential consignment lists, buyer and under bidder results and artist sourcing projects with relevant specialists
Monitor consignment process pre- and post-sale to ensure a smooth selling experience and high sell through rates for consignments
Coordinate tracking and input of all significant contribution for auction consignments, purchases, IB and underbids, private treaty sales
Ensure that managed clients and any other high-profile clients under remit receive a consistently high level of service, by maintaining positive communication and rapport with departments such as Shipping, Client Accounts, Events, Impressionist and Modern Client Strategist, Sotheby’s Preferred, other specialist departments, and European and global salerooms to ensure a seamless process for the client
Support client-related projects initiated by the Head of Modern Art, and work closely with the Research function and other support roles to achieve client objectives
Confident and efficient handling of client contact and relationships
Establish good working relationships with the PAs of high-priority clients and with internal EAs/Client Liaisons across the business
Supporting the Business Developer/Client Strategist with Client and Business Development initiatives (e.g. updating the client system, sending large volumes of emails such as pre-sale targeting, event invitations etc.)
Effective liaison with other departments and international colleagues, in particular coordinating with the London and New York departments to ensure a seamless service to mutual clients
Proactively dealing with general queries, problem-solving and following tasks through to completion
Requirements:
Dependable, flexible, discreet and diplomatic
Computer literate, with detailed knowledge of Word, Excel, Outlook and PowerPoint
Strong communication skills (both written and spoken)
Well organised, with a good eye for detail and the ability to prioritise tasks as well as being able to adapt to a fast-paced, ever-changing environment
Experience delivering on tasks in a timely manner without compromising service level
Enjoy troubleshooting and using initiative
Be a team player, capable of working well as part of a busy, highly pressurised team, with good interpersonal skills and a friendly and approachable manner towards both clients and colleagues
Enthusiastic with a flexible approach and exceptional client service skills