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Sotheby's Logo Sotheby's · Customer Service

Temporary Client Experience Coordinator

United States, New York 24.00 USD / Hour · Job Posted February 18, 2026
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Job Description

To manage exceptional post sale client service for a portfolio of sale(s): to oversee and to provide ownership for all post sale activities from the auction through to payment and shipping or collection on behalf of all internal and external clients.

Job Responsibility

  • Assist buyers and sellers through the post-sale process
  • Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner
  • Facilitate and process post sale transactions, including but not limited to invoicing, payments, post auction sales and seller property returns
  • Issue timely and accurate client communications
  • Work with Shipping Coordinator to organize shipping quotes and deliveries
  • Work with Logistics team to manage client shippers
  • Ensure financial transactions comply with corporate governance
  • Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
  • Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property
  • Facilitate temporary releases of purchases for 3rd party services
  • Manage property releases for non-sale inventory
  • Participate in project work as requested by Head of Department

Requirements

  • Excellent client service skills, with demonstrated capability in active listening, empathy, service recovery and patience
  • Calm demeanor, especially under pressure
  • Good numeracy skills
  • Well presented with a friendly, enthusiastic and welcoming disposition
  • Exceptional oral and written communication skills
  • Logical and practical thinking, with excellent resourcefulness and problem-solving skills
  • Strong organizational skills and follow through
  • Highest standard of confidentiality, discretion and work ethic
  • Ability to work both independently and on a team

Nice to have

  • Experience with basic bookkeeping is an advantage
  • Multi-lingual skills a plus
  • Prior experience with SAP is desirable
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