Temporary Claims Administrator

• Handle inbound customer enquiries, accurately capturing and updating information in line with claims procedures
• Open, maintain, and update claims files efficiently and compliantly
• Provide clear guidance to customers on the claims process and next steps
• Deliver consistently high standards of customer service via telephone and email
• Transfer calls to relevant departments and arrange callbacks where required
• Create follow-up actions, diary notes, and task reminders to ensure timely case progression
• Arrange appointments and coordinate information between internal teams
• Liaise professionally with clients and third-party organisations.

• Proven experience in an administrative role is essential
• Previous experience with claims, or utilities is desirable
• Strong IT skills with confidence using multiple systems especially Microsoft Word and Excel
• Excellent verbal communication skills and a professional telephone manner
• Ability to work accurately at pace while managing competing priorities
• Positive, flexible attitude with a strong customer-focused approach
• Experience working in a fast-paced, process-driven environment.

Previous experience with claims, or utilities is desirable

• Access to discount vouchers with many high street brands
• Eye care vouchers and money towards glasses should you require them for VDU purposes
• We can search for permanent work whilst you're in assignments and offer expert interview support and advice
• Weekly pay
• Pension scheme option (with employer contributions)
• 28 days paid annual leave (Based on a weekly accrual)
• Statutory Sick Pay in the unfortunate event you find yourself under the weather
• Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues.