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Our client, a AI‑driven upskilling platform helping businesses adopt new technologies with confidence. We identify organisational skills gaps, provide expert assessments of your workforce capabilities, and deliver tailored learning pathways aligned to your business goals. Our platform empowers teams to develop the skills they need to thrive in a rapidly evolving tech landscape.
Job Responsibility:
Operational Excellence: Execute a wide range of tasks that enable learners to successfully complete their programs. You will work efficiently to process and review apprentice end-point assessment materials, ensuring timely submissions to awarding organizations
Quality Assurance: Audit and quality-assure data and documentation, ensuring accuracy and consistency. You'll provide a single source of truth for learners and stakeholders alike
Issue Resolution: Investigate and resolve issues that arise with learners and employers. Take ownership of problems and communicate effectively with all parties involved to ensure quick and satisfactory resolutions
Collaborative Spirit: Work closely with internal teams, including Delivery and Learner Enablement, as well as external assessment partners. Your role will ensure that cross-functional activities are well-planned, communicated, and coordinated for a seamless experience for apprentices
Process Improvement: Identify and recommend enhancements to operational processes and ways of working. Your insights will help the team become more productive and deliver exceptional service to learners and stakeholders
Support Special Projects: Assist the Operations Manager with ad hoc reports, special projects, and strategic initiatives as needed
Requirements:
Outstanding attention to detail and a problem-solving attitude
Excellent prioritization and time management skills
A passion for processes and a drive to get tasks done
A strong team player mentality
Strong written communication skills
Previous experience in a time-sensitive operations team