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Our client, a AI-driven upskilling platform helping businesses adopt new technologies with confidence. They identify organisational skills gaps, provide expert assessments of your workforce capabilities, and deliver tailored learning pathways aligned to your business goals. Our platform empowers teams to develop the skills they need to thrive in a rapidly evolving tech landscape. They are a tech-driven training and apprenticeship provider that focuses on creating alternative career pathways and helping organisations close digital and technical skills gaps. They are recruiting for 2 candidates who will manage the administrative and operational processes behind the company's certification accreditation programs, ensuring documentation, compliance checks, and workflows are completed accurately and on time. You will also coordinate with internal teams and external candidates or partners to maintain smooth certification cycles, resolve issues, and uphold quality standards.
Job Responsibility
Execute a wide range of tasks that enable learners to successfully complete their programs
Process and review apprentice end-point assessment materials, ensuring timely submissions to awarding organizations
Audit and quality-assure data and documentation, ensuring accuracy and consistency
Investigate and resolve issues that arise with learners and employers
Work closely with internal teams, including Delivery and Learner Enablement, as well as external assessment partners
Identify and recommend enhancements to operational processes and ways of working
Assist the Operations Manager with ad hoc reports, special projects, and strategic initiatives as needed
Requirements
Outstanding attention to detail and a problem-solving attitude
Excellent prioritization and time management skills
A passion for processes and a drive to get tasks done
A strong team player mentality
Strong written communication skills
Previous experience in a time-sensitive operations team