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My client is seeking a highly organised, customer-focused Administrator to manage daily order processing and courier coordination. You'll be the first point of contact on the phones, ensuring accurate dispatch of 20-30 orders per day, and keeping customers updated on delivery status. If you thrive in a fast-paced environment within a friendly and supportive team, this role is for you.
Job Responsibility:
Process customer orders on the internal system
Generate and manage delivery notes
Match PODs to orders
Scan and file
Liaise with multiple couriers daily
Collate courier information and delivery reports
Log into courier portals to track delivery status
Proactively update customers
Chase delayed deliveries and resolve issues promptly
Maintain accurate records of consignments, PODs, and delivery performance
Act as the first point of contact on the phones
Answer calls, field and transfer queries professionally
Handle general customer enquiries regarding orders, stock, and deliveries
Provide timely updates and solutions to customers and internal teams
General admin tasks including filing, scanning and data entry
Support the wider team with ad hoc operational tasks as needed