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Vox Consultants Logo Vox Consultants · Public Sector

Temporary Accommodation Officer

United Kingdom, London 30.67 GBP / Hour · Job Posted May 06, 2026
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Job Description

Temporary Accommodation Officer We are currently recruiting for a Temporary Accommodation Officer to join a Local Authority on a 3-month ongoing contract. This is a key role within the Hostels Service, supporting the management of temporary accommodation for homeless households. Role Details: Contract: 3 months (ongoing) Hours: Monday to Friday, 9:00am – 5:00pm (35 hours per week) Working Pattern: 4 days onsite across hostel locations, 1 day remote About the Role: You will be responsible for the day-to-day management of hostel-based temporary accommodation, ensuring residents are supported while maintaining compliance with housing legislation, council policies, and service standards. Working as part of a wider team, you will liaise with internal services such as repairs, cleaning, and support teams to deliver a safe and effective service.

Job Responsibility

  • Manage a caseload of residents within temporary accommodation, maintaining accurate records and meeting performance targets
  • Ensure residents adhere to licence agreements, addressing breaches, anti-social behaviour, and tenancy issues where required
  • Carry out regular occupancy checks and monitor resident wellbeing, including safeguarding responsibilities
  • Coordinate support for vulnerable residents and refer to appropriate internal and external agencies
  • Oversee property standards, including inventories, cleanliness, and maintenance requests
  • Manage move-ons and discharges, ensuring accommodation is used effectively and efficiently
  • Respond to incidents, emergencies, and health & safety risks within hostel environments
  • Maintain accurate data using housing management systems (e.g. NEC / Northgate / Info@Work)
  • Build effective working relationships with stakeholders, partners, and service providers
  • Respond to enquiries and contribute to complaint handling in line with council procedures

Requirements

  • Experience working in housing, homelessness, or temporary accommodation services
  • Strong knowledge of housing legislation, particularly Part VII of the Housing Act 1996
  • Experience managing caseloads and working with vulnerable individuals
  • Ability to handle challenging situations including anti-social behaviour and safeguarding concerns
  • Good IT skills and experience using housing management systems
  • Strong communication, organisation, and problem-solving skills
  • Ability to work independently and across multiple sites
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