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Temporary Accommodation Income Officer

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Vox Consultants

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Location:
United Kingdom , South East London

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Category:

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Contract Type:
Not provided

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Salary:

26.80 GBP / Hour

Job Description:

We are currently recruiting for an experienced Temporary Accommodation Officer to join Lewisham Council, delivering a people-focused income collection and arrears recovery service to support residents and sustain tenancies. Main Purpose of the Role To provide an effective, resident-focused income collection service that maximises rental income and minimises rent arrears, while supporting residents living in temporary accommodation.

Job Responsibility:

  • Proactively manage a caseload of rent accounts, ensuring income is maximised and tenancies are sustained
  • Engage with residents via telephone, home visits, and office interviews
  • Support residents to maximise income and prevent financial exclusion
  • Represent Lewisham Council in County Court possession proceedings
  • Maintain accurate records, prepare legal documentation, and progress arrears cases in line with council policies
  • Ensure all arrears recovery actions are completed within agreed timescales
  • Attend evictions when required, completing inventories and arranging removals and storage of goods
  • Work closely with external partners including Housing Benefit, DWP, Social Services, and Housing Options
  • Liaise with internal teams to resolve issues such as disrepair, succession, or abandonment
  • Meet individual and team performance targets relating to income collection and customer service
  • Provide training and induction support to new staff and work placements
  • Deliver excellent customer service at all times and take responsibility for personal development
  • Comply with all Lewisham Council policies, including Health & Safety and Equality & Diversity

Requirements:

  • Experience in temporary accommodation, income recovery, or housing management
  • Strong knowledge of arrears recovery processes and tenancy sustainment
  • Experience representing or supporting cases at County Court (desirable)
  • Excellent communication and customer service skills
  • Ability to manage a busy caseload in a performance-driven environment
  • Strong organisational skills and attention to detail
  • Experience working within a local authority or public sector housing service

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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