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The purpose of this job is to be the first point of contact in the Distribution Centres with our customers, sales companies, suppliers, and forwarders acting on various types of correspondence and executing a series of tasks based on standard SOP’s.
Job Responsibility:
Resolve first level support requests from Customers, Sales Companies, Suppliers , and Forwarders. Escalating to Order Support when necessary
Accurately processing, facilitating changes and updates to customer and supplier purchase orders according to standard SOP’s in an ERP system
Assist in shipping arrangements and documents for customer orders
Coordinating with support functions (Order Support, Whse, Quality, etc) when needed
Requirements:
Relevant education
Preferred 2+ years of service experience in a distribution / operations environment
Proficient typing ability
Ability to communicate clearly and effectively both written and verbally in English and local language
organized
detail oriented
Team player
Sense of urgency
Service Minded
Willingness to learn, change, and adapt
Is driven to handle customer / supplier requests in a speedy manner