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Temp Life Science - Customer Experience Advisor

United Kingdom, London 14.20 GBP / Hour · Job Posted June 28, 2026
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Job Description

Our client is a well-established pharmaceutical organisation who enhance and improve the health of millions of people every day and are looking for help with a project. This exciting Customer Service position would be an ideal step for a Life Science graduate who is looking to make a transition into an office-based role. The successful candidate will have a relevant Life Science background and degree with a strong knowledge of Microsoft Excel. Hybrid working (8 days per month in Office) | Office based in Canary Wharf | £14.20ph | 37 hours per week (Monday to Friday) | 4 - 6 months temporary

Job Responsibility

  • Being the first point of contact, providing consistently good customer service through a variety of channels and services
  • Playing a key role in resolving customer queries at first contact including logging and monitoring queries
  • Ensuring high levels of customer service are provided in all interactions with both internal and external customers
  • Taking ownership to monitor and follow up where enquiries remain unresolved working to fix any identified issues within agreed timescales and escalating where appropriate
  • Responsible for a wide range of simple to complex queries
  • Working with staff at all levels to escalate queries and seek their expertise and guidance
  • Responsible for collating input from colleagues to provide responses
  • Ensure all systems and resources are used effectively to help process customer enquiries and accurately maintain all records in a consistent manner
  • Able to manage fluctuations in workload
  • Establish, develop and maintain effective working relationships with colleagues

Requirements

  • Relevant Life Science background and degree
  • Strong knowledge of Microsoft Excel

What we offer

  • Weekly pay every Friday
  • Easy timesheet accessibility with mobile support
  • Up to 29 days annual leave
  • Perks at work and discount schemes for all major retailers and over 150 high street stores
  • Access to free eye-care vouchers and discounts towards glasses for VDU purposes
  • Access to well-being platforms
  • FREE access to online LinkedIn Learning courses
  • Temp of the Month awards
  • Dedicated consultant to support your job search and offer expert interview tips

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