Teller, HSBC - Job Offer

HSBC

Location:
China, Shenzhen

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

Job Responsibility:

Contributes to an environment where the wider Branch team maximises performance to achieve RBWM business objectives
Delivers the standards of service quality required by achieving SLAs
High attention to detail ensures customer transactions are processed without errors that could lead to detriment to customer or HSBC
Identify common frauds/ errors/ irregular transactions taking appropriate actions to resolve or refer
Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism either in branch or on the telephone
Responsible for the customer journey of any service provided or product referrals where appropriate
Deliver new income opportunities through initiatives which support development of new and existing customer relationships
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role
Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together
Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures
Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business
Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance

Requirements:

Bachelor's degree or equivalent experience
Minimum of one year proven and progressive financial services and/or retail sales experience or equivalent
Strong communication, client focus and influencing skills
Sound knowledge of services and the client relationship management system
Local regulatory & license requirements
Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
Able to communicate well in English and local languages
Attain appropriate professional and regulatory qualifications as required by market
Attain any internal standards as required by HBCN

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
June 11, 2025

Expiration:
July 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Teller

HSBC

Location:China, Shenzhen

Category:Banking

Contract Type:Not provided