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Teller

United States, Roanoke Employment contract · Job Posted June 10, 2026
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Job Description

Wells Fargo is seeking a Teller to join our National Branch Network. In this front line, customer focused role, you will support customers' everyday banking needs through in-branch interactions, completing transactions accurately while delivering a welcoming and reliable experience. As a primary point of contact for customers, you represent the branch through strong service, attention to detail, and genuine care.

Job Responsibility

  • Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care
  • Process routine service transactions (such as deposits, withdrawals, payments, and check cashing) with accuracy and attention to detail
  • Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self-service options, or the appropriate team member
  • Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers
  • Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance
  • Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls
  • Use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps
  • Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed
  • Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution

Requirements

  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments
  • Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions
  • Ability to follow policies, procedures, and controls while maintaining accuracy and accountability
  • Proven cash-handling experience
  • Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions
  • Professional, integrity-driven approach focused on building trust through reliable service
  • Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization
  • Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience
  • Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience
  • Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment
  • Ability to resolve routine customer concerns with sound judgment and professionalism
  • Ability to work a schedule that will include Saturdays
  • This position is not eligible for Visa sponsorship

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