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Teller

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Citizens Bank

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Location:
United States , Holyoke

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Category:
Banking

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Contract Type:
Not provided

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Salary:

21.00 - 24.65 USD / Hour
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Job Description:

As a Citizens Teller - YOU make a real difference for our customers and the branch team. Our Tellers are the face of Citizens. Our best Tellers think from a relationship standpoint versus a transactional one, have a willingness to learn, and take responsibility for a customer.

Job Responsibility:

  • Greet customers in our lobbies
  • Demonstrate how to use our mobile app, or our ATMs, to complete simple transactions
  • Create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step
  • Educate customers on Citizens products and benefits, and effectively respond to questions and/or concerns
  • Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations

Requirements:

  • High School degree or GED
  • Minimum of 6 months experience processing transactions (cash and/or digital payments)
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
  • Ability to problem solve and provide solutions to customer issues
  • Customer-centric to deliver exceptional service
  • Comfortable with using digital technology to support the delivery of business goals
  • Ability to work branch hours, which can include weekends and evenings
  • Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link

Nice to have:

  • 1 year of experience processing transactions (cash and/or digital payments)
  • Motivates others, like teammates, business partners, and specialists, through collaboration
  • Process-oriented, energetic, detail-oriented and ability to multitask effectively
What we offer:
  • Meaningful work & relationships
  • Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
  • Career opportunities, reward, and upskilling
  • Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more
  • Up to 27 days of PTO, plus 11 paid holidays
  • Two weeks of 100% paid paternal leave
  • full-time colleagues who give birth are eligible for 16 weeks of paid leave
  • Free counseling sessions for you, your child or spouse
  • Work with your manager to adjust your work hours to get the flexibility you need
  • Participate in local volunteer activities and have your donations to eligible nonprofits matched dollar-for-dollar
  • Earn a competitive salary, and participate in our generous 401(k) and stock purchase programs
  • Get discounts on banking products, gyms, dining and more

Additional Information:

Job Posted:
March 21, 2026

Expiration:
May 18, 2026

Employment Type:
Parttime
Work Type:
On-site work
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