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Teller

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Citizens Bank

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Location:
United States , Cleveland

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Category:
Banking

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Contract Type:
Not provided

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Salary:

21.00 - 25.48 USD / Hour
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Job Description:

As a Citizens Teller - YOU make a real difference for our customers and the branch team. Our Tellers are the face of Citizens. Our best Tellers think from a relationship standpoint versus a transactional one, have a willingness to learn, and take responsibility for a customer.

Job Responsibility:

  • Greet customers in our lobbies
  • Demonstrate how to use our mobile app, or our ATMs, to complete simple transactions
  • Create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs
  • Connect customers to our Bankers for the next step
  • Educate customers on Citizens products and benefits and effectively respond to questions and/or concerns
  • Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations

Requirements:

  • High School degree or GED
  • Minimum of 6 months experience processing transactions (cash and/or digital payments)
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
  • Ability to problem solve and provide solutions to customer issues
  • Customer-centric to deliver exceptional service
  • Comfortable with using digital technology to support the delivery of business goals
  • Ability to work branch hours, which can include weekends and evenings
  • Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link

Nice to have:

  • 1 year of experience processing transactions (cash and/or digital payments)
  • Motivates others, like teammates, business partners, and specialists, through collaboration
  • Process-oriented, energetic, detail-oriented and ability to multitask effectively
What we offer:
  • Meaningful work & relationships
  • Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
  • Career opportunities, reward, and upskilling
  • Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more
  • Two weeks of 100% paid paternal leave
  • full-time colleagues who give birth are eligible for 16 weeks of paid leave
  • Free counseling sessions for you, your child or spouse
  • Up to 27 days of PTO, plus 11 paid holidays
  • Work with your manager to adjust your work hours to get the flexibility you need
  • Participate in local volunteer activities and have your donations to eligible nonprofits matched dollar-for-dollar
  • Earn a competitive salary, and participate in our generous 401(k) and stock purchase programs
  • Get discounts on banking products, gyms, dining and more

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 07, 2026

Employment Type:
Parttime
Work Type:
On-site work
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