Teller Part Time Bon Air Forest Hill Branch

• Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care
• Process routine service transactions (such as deposits, withdrawals, payments, and check cashing) with accuracy and attention to detail
• Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self-service options, or the appropriate team member
• Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers
• Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance
• Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls
• Use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps
• Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed
• Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments
• Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability
• Proven cash-handling experience
• Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions
• Professional, integrity-driven approach focused on building trust through reliable service
• Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization
• Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience
• Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience
• Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment
• Ability to resolve routine customer concerns with sound judgment and professionalism