This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We’re seeking a Teller / Member Service Representative to support day‑to‑day branch activities in a high‑volume, member‑facing environment. This role is essential in ensuring smooth branch operations, exceptional member service, and accurate handling of financial transactions. You will assist members in person, process teller-line transactions, identify potential fraud concerns, and provide guidance on available products and services. This role requires strong attention to detail, professionalism, and the ability to navigate multiple systems while maintaining excellent customer service.
Job Responsibility:
Assist members in person with inquiries, requests, and routine transactions
Perform teller-line activities for savings, checking, consumer loans, credit cards, and fraud resolution
Verify member identity and review account alerts or irregularities
Identify and escalate potential fraud or unusual activity
Demonstrate proficiency using multiple internal systems simultaneously
Recommend additional products or services to support member needs
Maintain compliance with operational, security, and customer-service procedures
Collaborate with branch staff to support daily operations and member flow
Perform additional duties as assigned
Requirements:
Experience with cash handling in a fast-paced environment
Strong computer proficiency and ability to navigate multiple screens
Reliable attendance and adherence to schedule
Ability to multitask in a structured, member-facing environment
Strong verbal/written communication and active listening skills
Professionalism and tact when handling member issues
Good judgment, initiative, and decision-making skills
Ability to work independently and as part of a team
Composure under pressure and adaptability
Strong organizational and time management skills
Basic math skills and accuracy in financial transactions
Ability to build rapport and maintain positive relationships
Receptiveness to feedback and commitment to continuous improvement
Customer-service experience, ideally within banking or a financial institution
What we offer:
Medical, dental, vision, life, disability, and other insurance plans
ESPP (employee stock purchase program)
401K program with company match after 12 months
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
On-demand training program
Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months tenure