Teller Bilingual Part Time Mansell Job at Wells Fargo (Roswell)

Job Responsibility

Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care
Process routine service transactions (such as deposits, withdrawals, payments, and check cashing) with accuracy and attention to detail
Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self-service options, or the appropriate team member
Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance
Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls
Use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps
Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed
Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual speaking and listening proficiency in Spanish/English

Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments
Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability
Proven cash-handling experience
Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions
Professional, integrity-driven approach focused on building trust through reliable service
Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience
Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience
Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment
Ability to resolve routine customer concerns with sound judgment and professionalism