CrawlJobs Logo

Telesales Team Leader

United Kingdom, Dinnington Employment contract 35000.00 - 45000.00 GBP / Year · Job Posted May 11, 2026
Apply Position
Job Link Share

Job Description

Imagine working for a company where your role actually matters for the planet. At Safetykleen, we help businesses operate more safely, cleanly and responsibly. We provide essential parts cleaning, waste collection and environmental advisory services that reduce environmental impact and improve operational performance. With operations across multiple countries, over 2,000 colleagues and more than 1 million services delivered each year, we’re a stable, growing business with big ambitions - and our customer teams play a central role in that growth. We’re now creating a brand-new Telesales Team Leader role due to substantial growth. This is a brilliant opportunity for someone who loves people leadership, coaching, energy, pace and performance - and who wants a platform to genuinely shine.

Job Responsibility

  • Lead, coach and develop a team across appointment setting, customer development and sales desk activity
  • Create a positive daily rhythm, including morning huddles, team check-ins and end-of-day celebrations
  • Set clear expectations and help the team deliver against activity, quality, revenue and retention targets
  • Use call listening, live coaching and structured feedback to improve confidence, quality and conversion
  • Spot performance trends in the data and turn insight into practical action
  • Support team members with development plans, 1:1s and performance conversations
  • Handle escalations and support strong customer outcomes
  • Ensure CRM, customer records and activity data are accurate and well managed
  • Help create a high-performance culture where people feel supported, stretched and proud of what they do
  • Work closely with managers and wider stakeholders to improve processes, service levels and commercial results

Requirements

  • Experience leading, coaching or mentoring people in a contact centre, telesales, customer growth, sales or retention environment
  • A strong understanding of sales targets, KPIs, customer experience and performance management
  • Confidence using CRM systems, Excel and performance data to understand what is working and where support is needed
  • Strong communication skills and the ability to give clear, constructive feedback
  • A coaching-led leadership style - nurturing, enthusiastic and focused on helping people improve
  • Resilience, agility and the ability to keep standards high in a fast-paced environment
  • A customer-first mindset and the confidence to support escalations when needed

What we offer

  • Private healthcare from day 1
  • Pension scheme and life assurance
  • 25 days' holiday plus bank holidays
  • Hybrid working: 1 day from home
  • Employee recognition, referral schemes, events and celebrations
  • Wellbeing support including EAP, corporate discounts, Gymflex/Virgin Active offers, Tastecard and cycle to work
  • Real career growth through internal and external development

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Telesales Team Leader

8 matching positions

Principal Customer Experience Manager

This role is essential for defining and orchestrating the customer experience to...
Location
Location
United States , Overland Park; Bellevue
Salary
Salary:
96200.00 - 173600.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
  • 4 years project or program management
  • Experience leading complex cross functional efforts across multiple enterprise functions
  • Extensive experience planning and deploying either business or IT initiatives with experience modeling business processes using a variety of tools and techniques
  • Prior experience supporting Frontline Operations across multiple lines of Business (Retail, Dealer, Care, Telesales, Business to Business)
  • Proven leader in establishing, innovating and improving customer and frontline experience processes
  • 8+ years experience in process design/management including proven success in process design, optimization, analysis and documentation
  • The ability to articulate the relationship between business strategy, customer experience and technology strategies
  • The ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies
  • A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance
Job Responsibility
Job Responsibility
  • Collaborate cross-functionally to link business goals, architectures, and requirements frameworks to identify customer experience opportunities
  • Analyze and model interactions among people, processes, and technology to guide technology strategies and achieve business objectives
  • Capture and analyze business goals and processes to suggest improvements supporting strategic and operational targets
  • Identify and resolve service interaction pain points to improve service performance and align with sales metrics
  • Serve as subject matter expert for customer experience considerations during new initiative launches and monitor ongoing performance
  • Engage with field leadership and operational teams to inform experience strategy and provide recommendations to executive leadership
  • Also responsible for other duties/projects as assigned by business management as needed
What we offer
What we offer
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Free year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Fulltime
Read More
Arrow Right

Sales Leader

We are a fast-growing technology company providing subscription-based software s...
Location
Location
Vietnam , Ho Chi Minh City
Salary
Salary:
Not provided
dayoneteams.com Logo
DayOne
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven sales experience (4 -5 years) in subscription-based software (SaaS), preferably with products like MISA, Kiosk Viet, or similar
  • Strong skills in negotiation, contract management, and closing deals
  • Experience in building, leading, and coaching sales teams
  • Marketing mindset or knowledge (digital ads, content, email marketing) is a strong plus
  • Personality: driven, aggressive, result-oriented, and highly energetic
Job Responsibility
Job Responsibility
  • Build, manage, and lead the Sales team to achieve revenue targets based on high customer volume
  • Identify, develop, and maintain strong relationships with customers, focusing on B2B and subscription-based software (SaaS)
  • Negotiate, draft, and sign long-term contracts with clients
  • Develop sales materials (sales kits, telesales scripts, proposals, quotations, etc.)
  • Propose and implement sales strategies aligned with company goals
  • Collaborate with the Marketing team to leverage channels such as Facebook Ads, Google Ads, Content, and Email Marketing in sales activities
What we offer
What we offer
  • Competitive base salary + attractive sales commission
  • Career advancement opportunities into higher leadership roles
  • Dynamic working environment with room for growth and self-development
  • Social and unemployment insurance coverage as per Vietnamese Labor Law
  • Bao Viet Insurance
  • Annual leave entitlement in accordance with Vietnamese Labor Law
  • 13th-month salary and annual salary review
  • Bonuses for public holidays
  • Monthly team-party activities
  • Skill development through e-learning, workshops, and more
  • Fulltime
Read More
Arrow Right

Talent Business Partner

We are looking for a strong Talent Business Partner to support our Call Center d...
Location
Location
Egypt , Cairo
Salary
Salary:
Not provided
qic.digital Logo
QIC digital hub
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of combined experience in HR and recruitment, ideally with solid exposure to both areas
  • Hands-on recruitment experience, ideally for agent-level, sales, customer support, telesales, customer experience, call center, or similar roles
  • Experience hiring for team lead, supervisor, or manager-level positions
  • Strong understanding of HR operations and employee lifecycle: onboarding, adaptation, employee support, HR administration, offboarding, and termination-related processes
  • Experience with payroll-related coordination, attendance, leaves, employee data, documentation, and internal HR workflows
  • English level C1, with clear spoken English, good pronunciation, and business vocabulary
  • Experience with tools such as Slack or similar messengers, Jira or other task trackers, HR systems like HiBob, and ATS / CRM platforms
  • Strong communication and stakeholder management skills
  • ability to work with both business leaders and employees
  • Ability to align different sides, smooth out conflicts, and find practical solutions
Job Responsibility
Job Responsibility
  • Managing full-cycle recruitment when needed: intake with hiring managers, sourcing, job postings, HR interviews, pipeline management, feedback, calibration, and offers
  • Hiring for agent-level, sales, customer support, team lead, and manager-level roles in a fast-paced environment
  • Partnering with Call Center leadership, managers, team leads, agents, and the Talent team
  • Understanding the business context, product, sales processes, team structure, and day-to-day operations
  • Supporting onboarding, probation period adaptation, employee lifecycle processes, and off-boarding
  • Handling HR admin support: days off, vacations, sick leave, documentation, attendance, employee data, and internal procedures
  • Supporting payroll-related coordination and maintain accurate HR records and workflows
  • Conducting 1:1s with key employees, gathering feedback, identifying pain points, and working on practical solutions together with the Talent team
  • Supporting improvements in HR policies, guidelines, administrative workflows, and operational processes
  • Monitoring team atmosphere, identify risks or conflicts, and help resolve them constructively
What we offer
What we offer
  • Extra paid leave
  • Language classes
  • Meeting with experts
  • Professional development
  • QIC running club
  • Relocation support
  • Remote health insurance
  • Tax consultations
  • Travel discounts
  • USD, EUR, or AED salary payouts
  • Fulltime
Read More
Arrow Right

Telesales Manager

Bestpets is the UK’s leading pet product wholesaler offering over 8000 lines ava...
Location
Location
United Kingdom , Sheffield
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A strong leader with proven experience gained within a contact centre environment with strong emphasis on customer service and upselling opportunities
  • Proven ability to coach, motivate, and develop a team
  • Experience managing remote teams
  • Commercial awareness with a track record of driving sales performance and upselling
  • Experience of call monitoring processes, CRM and KPI tracking systems
  • Excellent communication, organisational, and problem-solving skills
  • Organised and proactive with the ability to manage multiple priorities
  • Excellent stakeholder engagement, confident communicating at all levels
Job Responsibility
Job Responsibility
  • Lead, coach, and support a team of 12–15 remote and on site based Telesales Representatives
  • Encourage and drive upselling of promotional activity during interaction with customers
  • Support the team in delivering excellent customer service, resolving general customer queries efficiently and professionally
  • Interact with customers to understand trading patterns and identify opportunities to grow revenue
  • Monitor call quality, sales activity and productivity against defined KPIs
  • Lead the team to include coaching, feedback, and performance reviews to ensure consistent delivery of targets
  • Foster a positive and collaborative team culture to include a remote working structure
  • Work with suppliers and internal stakeholders to identify and implement monitoring, reporting, and KPI systems
  • Use expertise to lead the development of a new contact centre hub in the Sheffield area, including onboarding and developing a new team
  • Establish and communicate clear targets, call activity standards, and performance frameworks
What we offer
What we offer
  • 22 days holiday plus bank holidays
  • Company pension scheme
  • Life Assurance
  • Single Private Medical Cover
  • Free Parking
  • Fulltime
Read More
Arrow Right

Area Manager

NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools,...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
allianceautomotive.co.uk Logo
Alliance Automotive UK LV Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be a natural leader, self-driven and enjoy working as a team to achieve results
  • Have knowledge of the local area and customer base (desired but not essential)
  • Demonstrate proven ability to manage and grow direct reports
  • First class commercial awareness with an ability to leverage reporting data to drive growth and margin
  • Good working knowledge of Microsoft Excel
Job Responsibility
Job Responsibility
  • Day-to-day operation of the branches within your area
  • Evaluating employee performance and providing feedback and coaching as required
  • Developing customer relations within area, communicating with Regional Sales Manager to meet targets
  • Interacting with customers on a regular basis via telephone or when visiting the branch to ensure satisfaction and gain useful feedback
  • Regular interaction and holding short daily catch up sessions with all area management
  • Briefing Branch Managers and other employees on current sales goals, promotions, and other relevant information
  • Ensuring Branch stock control and audits are completed and to schedules set
  • Efficient management of stock, to include goods in, supplier and customer returns in all branches
  • Monitoring and driving telesales efficiency within your area
  • Ensuring service levels with parts deliveries are to a satisfactory standard in all branches
What we offer
What we offer
  • An opportunity to join a global brand and market leader
  • Competitive salary and annual leave entitlement
  • Structured career path and bespoke training
  • Fulltime
Read More
Arrow Right

Area Manager

NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools,...
Location
Location
United Kingdom , Slough
Salary
Salary:
Not provided
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be a natural leader, self-driven and enjoy working as a team to achieve results
  • Have knowledge of the local area and customer base (desired but not essential)
  • Demonstrate proven ability to manage and grow direct reports
  • First class commercial awareness with an ability to leverage reporting data to drive growth and margin
  • Good working knowledge of Microsoft Excel
Job Responsibility
Job Responsibility
  • Day-to-day operation of the branches within your area
  • Evaluating employee performance and providing feedback and coaching as required
  • Developing customer relations within area, communicating with Regional Sales Manager to meet targets
  • Interacting with customers on a regular basis via telephone or when visiting the branch to ensure satisfaction and gain useful feedback
  • Regular interaction and holding short daily catch up sessions with all area management
  • Briefing Branch Managers and other employees on current sales goals, promotions, and other relevant information
  • Ensuring Branch stock control and audits are completed and to schedules set
  • Efficient management of stock, to include goods in, supplier and customer returns in all branches
  • Monitoring and driving telesales efficiency within your area
  • Ensuring service levels with parts deliveries are to a satisfactory standard in all branches
What we offer
What we offer
  • Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat
  • Opportunities for career progression and bespoke training
  • Free pension advice from our standard pension provider
  • Free access to Health, Wellbeing and Financial tools
  • Potential to earn a performance based bonus, paid monthly
  • Discount on car parts
  • Fulltime
Read More
Arrow Right

Direct Internal Development Account Manager

To deliver growth in new business from competitive customers in the Hygiene sect...
Location
Location
United Kingdom , Tamworth
Salary
Salary:
26000.00 - 40500.00 GBP / Year
phs.co.uk Logo
PHSGroup
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent Communicator
  • Builds rapport with customers easily over the telephone
  • A commercially savvy, analytical thinker
  • Spots opportunities and capitalises on them
  • Demonstrable understanding of sales methodologies
  • IT savvy
  • Demonstrable experience in delivering against new business growth targets
  • Proven track record in a hunter tele-sales role ideally in the industry
  • Proven experience of using a CRM system, preferably SFDC
  • Has high energy and pace
Job Responsibility
Job Responsibility
  • Call prospect customers to win new business using targeted customer data and supported by targeted marketing campaigns
  • Develop and close sales deals over the phone
  • Work with your Team Leader to develop a strategic plan to win new business in their region from targeted competitors and customers
  • Accurately forecast and deliver against revenue targets
  • Focus on the effectiveness, efficiency, and quality of sales activity not just the quantity
  • Pass prospects / leads to the relevant Field Sales Consultant
  • Use the CRM system to effectively record, manage and develop opportunities
  • Always looking to improve the sales process and the way things are done
  • Focus on the root cause of problems and help identify ways to solve them
What we offer
What we offer
  • A full-time permanent role
  • We offer accredited ILM Training in house and external training
  • Ongoing career and development opportunities
  • Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks
  • Company pension
  • 24-hour wellbeing helpline
  • Free Parking
  • Holiday buy and sell scheme
  • Fulltime
Read More
Arrow Right

Business Development Executive Antibodies, Life Science Chemicals & Reagents

Our client distributes and sells over 250,000 antibodies and life science reagen...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
beautifulrecruitment.com Logo
Beautiful Recruitment
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Educated to minimum degree level in a biological based subject e.g. Molecular Biology, Immunology, Genetics, Biomedical Science, Biochemistry, Immunology, Cell Biology or equivalent degree
  • Ideal Candidate will hold an MSc or PhD in Biological Sciences subject and have excellent up to date knowledge of reagents, antibodies, ELISAs, Cell Culture Media, buffer solutions
  • Excellent communication with the ability to convey technical scientific information to customers to a high level to close orders
  • Ideally you will have previous hands-on laboratory experience working with Antibodies, Recombinant Proteins, ELISA, Stem Cells & other similar techniques
  • Demonstrable experience of working within a B2B sales environment with a strong commercial focus e.g. Telesales, Customer Services, Marketing, Direct Sales, Technical Support or other related commercial experience – this could have been part time whilst undertaking life science studies OR having already held first scientific sales role post-graduation
  • Experience of using own initiative and working in a target driven environment
  • Experience of working with Sales Force, Hub Spot or a related CRM system and possess excellent IT skills, using Excel, Word, Outlook etc
  • Ability to work to and achieve sales targets and key performance indicators (KPI’s)
  • Ability to build strong relationships to achieve repeat sales
Job Responsibility
Job Responsibility
  • This is an office-based sales role in Manchester with the opportunity to travel approximately 1 day per week across the UK to attend client sites to execute sales
  • Use a selection of channels to identify and qualify new business opportunities, including in bound lead follow up, outbound cold calls, emails and social media
  • Look to implement new and innovative strategies to identify new business, therefore enhancing the client’s life science reagents and consumables product revenue from selling aromatic, heterocyclic, aliphatic compounds, fluorochemicals, reagents, antibodies and life science reagents
  • Keep all channels of communication open with internal marketing and product management teams, lead generation and marketing within the company
  • Maintain awareness and knowledge of the marketplace and competitors. Report key findings and potential revenue opportunities both monthly and quarterly to the Inside Sales Team Leader
  • Represent the company at domestic and international conferences, tabletop “lunch and learns” at universities to further drive the reagents and chemicals range success & awareness
What we offer
What we offer
  • 20% uncapped Commission Scheme
  • 7.5% Pension Scheme
  • Free on site parking
  • On site gym
  • Games room
  • Excellent training & career progression opportunities
  • Fulltime
Read More
Arrow Right