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Imagine working for a company where your role actually matters for the planet. At Safetykleen, we help businesses operate more safely, cleanly and responsibly. We provide essential parts cleaning, waste collection and environmental advisory services that reduce environmental impact and improve operational performance. With operations across multiple countries, over 2,000 colleagues and more than 1 million services delivered each year, we’re a stable, growing business with big ambitions - and our customer teams play a central role in that growth. We’re now creating a brand-new Telesales Team Leader role due to substantial growth. This is a brilliant opportunity for someone who loves people leadership, coaching, energy, pace and performance - and who wants a platform to genuinely shine.
Job Responsibility:
Lead, coach and develop a team across appointment setting, customer development and sales desk activity
Create a positive daily rhythm, including morning huddles, team check-ins and end-of-day celebrations
Set clear expectations and help the team deliver against activity, quality, revenue and retention targets
Use call listening, live coaching and structured feedback to improve confidence, quality and conversion
Spot performance trends in the data and turn insight into practical action
Support team members with development plans, 1:1s and performance conversations
Handle escalations and support strong customer outcomes
Ensure CRM, customer records and activity data are accurate and well managed
Help create a high-performance culture where people feel supported, stretched and proud of what they do
Work closely with managers and wider stakeholders to improve processes, service levels and commercial results
Requirements:
Experience leading, coaching or mentoring people in a contact centre, telesales, customer growth, sales or retention environment
A strong understanding of sales targets, KPIs, customer experience and performance management
Confidence using CRM systems, Excel and performance data to understand what is working and where support is needed
Strong communication skills and the ability to give clear, constructive feedback
A coaching-led leadership style - nurturing, enthusiastic and focused on helping people improve
Resilience, agility and the ability to keep standards high in a fast-paced environment
A customer-first mindset and the confidence to support escalations when needed
What we offer:
Private healthcare from day 1
Pension scheme and life assurance
25 days' holiday plus bank holidays
Hybrid working: 1 day from home
Employee recognition, referral schemes, events and celebrations
Wellbeing support including EAP, corporate discounts, Gymflex/Virgin Active offers, Tastecard and cycle to work
Real career growth through internal and external development