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Vritti Solutions Logo Vritti Solutions · Sales

Telesales Manager

India, Pune Employment contract · Job Posted January 04, 2026
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Job Description

Responsible for managing the telesales team and assisting junior staff. Set process, training telesales team and daily reporting. Writing sales scripts and customer answer sheets. Implementing sales strategies. Monitoring the performance of telesales team. Setting daily, weekly and monthly sales target. Setting daily calling target. Maintaining customer relationship. Handling customer complaints. Compiling and presenting sales reports. Lead / Prospect Generation. Generating Appointments through telesales team for field sales. Tele calling – for Customer Feedback, Testimonial, Business Generation.

Job Responsibility

  • Achieving Business Targets in assigned area & Segments
  • Create and maintain leads and target lists for potential new customers
  • Create and maintain a win-win relationship with new and current customers
  • Appointing Retail media and Retail software agencies in MH
  • Outstanding Follow-up Calls
  • Responsible for managing the telesales team and assisting junior staff
  • Set process, training telesales team and daily reporting
  • Writing sales scripts and customer answer sheets
  • Implementing sales strategies
  • Monitoring the performance of telesales team
  • Setting daily, weekly and monthly sales target
  • Setting daily calling target
  • Maintaining customer relationship
  • Handling customer complaints
  • Compiling and presenting sales reports
  • Lead / Prospect Generation
  • Generating Appointments through telesales team for field sales
  • Tele calling – for Customer Feedback, Testimonial, Business Generation

Requirements

  • Good written and verbal communication skills
  • Good understanding of CRM software
  • Team Handling skills
  • Previous experience working as a telesales manager
  • Strong managerial and sales skills
  • Leadership Skills
  • Any Graduate, BBA/ MBA
  • 3 years experience
  • 2 years relevant experience

Nice to have

  • Customer co-ordination
  • Conflict Management
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