CrawlJobs Logo

Telesales Manager

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom , Sheffield

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Bestpets is the UK’s leading pet product wholesaler offering over 8000 lines available in 17 depots nationwide. We are now seeking a Contact Centre Manager to develop our existing remote team whilst also establishing a new team hub in Sheffield. This is a new opportunity to join our team and make an impact by implementing new technology and developing best practice ways of working, whilst coaching the team to increase up selling opportunities.

Job Responsibility:

  • Lead, coach, and support a team of 12–15 remote and on site based Telesales Representatives
  • Encourage and drive upselling of promotional activity during interaction with customers
  • Support the team in delivering excellent customer service, resolving general customer queries efficiently and professionally
  • Interact with customers to understand trading patterns and identify opportunities to grow revenue
  • Monitor call quality, sales activity and productivity against defined KPIs
  • Lead the team to include coaching, feedback, and performance reviews to ensure consistent delivery of targets
  • Foster a positive and collaborative team culture to include a remote working structure
  • Work with suppliers and internal stakeholders to identify and implement monitoring, reporting, and KPI systems
  • Use expertise to lead the development of a new contact centre hub in the Sheffield area, including onboarding and developing a new team
  • Establish and communicate clear targets, call activity standards, and performance frameworks
  • Develop and maintain strong relationships with internal teams and key stakeholders

Requirements:

  • A strong leader with proven experience gained within a contact centre environment with strong emphasis on customer service and upselling opportunities
  • Proven ability to coach, motivate, and develop a team
  • Experience managing remote teams
  • Commercial awareness with a track record of driving sales performance and upselling
  • Experience of call monitoring processes, CRM and KPI tracking systems
  • Excellent communication, organisational, and problem-solving skills
  • Organised and proactive with the ability to manage multiple priorities
  • Excellent stakeholder engagement, confident communicating at all levels
What we offer:
  • 22 days holiday plus bank holidays
  • Company pension scheme
  • Life Assurance
  • Single Private Medical Cover
  • Free Parking

Additional Information:

Job Posted:
April 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Telesales Manager

Tele Sales Manager

At Doktortakvimi.com, Turkey’s #1 healthcare platform and a proud member of Euro...
Location
Location
Türkiye , Istanbul
Salary
Salary:
Not provided
docplanner.com Logo
DocPlanner GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong background in telesales and outbound prospecting
  • Led a sales team for at least 3 years
  • Know how to design and scale lead generation processes from scratch
  • Fluent in concepts like outbound sales funnels, prospecting strategies, CRM management, and reporting
  • Fluent in English
  • Confident with data, targeting, and segmentation
  • Motivated by the opportunity to grow and mentor a performance-driven sales team
Job Responsibility
Job Responsibility
  • Leading, coaching, and developing a team of ~10 outbound telesales representatives
  • Driving outbound prospecting activities to generate qualified leads from multiple channels (calls, emails, social platforms, networking, etc.)
  • Leveraging Hubspot and other tools to build, filter, and segment prospect databases effectively
  • Supporting the team in transforming cold leads into long-term paying customers
  • Defining sales targets, tracking KPIs, and monitoring team performance
  • Continuously improving sales processes through actionable, data-driven insights
  • Recruiting and onboarding new outbound sales talent
  • Creating a collaborative, high-performance culture and sharing best practices
What we offer
What we offer
  • Private health insurance
  • Unlimited access to the Ifeel emotional well-being tool
  • Free birthday leave to spend a day with your loved ones
  • Every year 3 days of motivation leave
  • Performance bonus
  • Fulltime
Read More
Arrow Right

Outbound Sales Manager

At Doktortakvimi.com, Turkey’s #1 healthcare platform and a proud member of Euro...
Location
Location
Türkiye , Istanbul
Salary
Salary:
Not provided
docplanner.com Logo
DocPlanner GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong background in telesales and outbound prospecting
  • Led a sales team for at least 3 years
  • Know how to design and scale lead generation processes from scratch
  • Fluent in concepts like outbound sales funnels, prospecting strategies, CRM management, and reporting
  • Fluent in English
  • Confident with data, targeting, and segmentation
  • Motivated by the opportunity to grow and mentor a performance-driven sales team
Job Responsibility
Job Responsibility
  • Leading, coaching, and developing a team of ~10 outbound telesales representatives
  • Driving outbound prospecting activities to generate qualified leads from multiple channels (calls, emails, social platforms, networking, etc.)
  • Leveraging Hubspot and other tools to build, filter, and segment prospect databases effectively
  • Supporting the team in transforming cold leads into long-term paying customers
  • Defining sales targets, tracking KPIs, and monitoring team performance
  • Continuously improving sales processes through actionable, data-driven insights
  • Recruiting and onboarding new outbound sales talent
  • Creating a collaborative, high-performance culture and sharing best practices
What we offer
What we offer
  • Private health insurance
  • Unlimited access to the Ifeel emotional well-being tool
  • Free birthday leave
  • Every year 3 days of motivation leave
  • Performance bonus
  • Fulltime
Read More
Arrow Right

Business Relationship Executive

As our Business Relationship Executive, you will focus on managing and strengthe...
Location
Location
United Kingdom
Salary
Salary:
Not provided
ciob.org Logo
CIOB
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong business development and relationship management skills, ideally from a telesales or call centre environment
  • Ability to engage with partners and Company Members at all levels, establishing rapport, articulating value propositions, and gaining commitment
  • Organised, detail-oriented, and able to manage competing priorities while working towards financial targets and deadlines
  • Excellent communication skills, both verbal and written, with the confidence to handle a wide variety of stakeholders
  • Familiarity with CRM systems and other web applications, and the ability to work effectively within a remote team
  • Flexibility and a ‘can-do’ attitude, with a willingness to take on new challenges and expand skills
Job Responsibility
Job Responsibility
  • Source and introduce new Expert Partners to enhance the company's membership offering
  • Manage all aspects of Expert Partner relationships, including administration, updates, marketing activities, and assets
  • Coordinate and deliver tailored Expert Partner and company member webinars, as well as manage bespoke regional networking activities and round-table events
  • Proactively engage in B2B activities to promote CIOB membership and services
  • Support Business Development Managers by generating leads through phone and email campaigns
  • Participate in the development and testing of new processes, systems, and technologies, offering insights from a client perspective to modernise member engagement
What we offer
What we offer
  • 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure
  • Private pension scheme with employer contributions and free pension advice
  • Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback)
  • Enhanced family-friendly policies and life assurance
  • Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders
  • Development Opportunities: Learning and development tailored to your career growth
  • Inclusive Environment: We’re a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity
  • Recognition: We hold a Gold Investors in People Award, reflecting our commitment to your development and wellbeing
  • Fulltime
Read More
Arrow Right

Outbound Sales Supervisor

Looking to develop more skills and take the next step in your career? SimpliSafe...
Location
Location
United States , Richmond
Salary
Salary:
60000.00 - 88000.00 USD / Year
simplisafe.com Logo
SimpliSafe
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of sales management experience
  • indirectly or directly leading sales team in an inbound/outbound customer-facing environment
  • Interest and excitement to take responsibility for building an entirely new function within an existing department
  • Experience using an automated phone dialler system and/or CRM (customer relationship management system) is preferred
  • Proven success with identifying top candidates and building high-performing sales teams
  • Strong analytical, planning, and problem-solving skills with a deep understanding of sales levers, metrics, performance standards and sales methodology
  • Excellent communication and interpersonal skills both within your team and with cross-functional peers
  • A growth mindset, comfortable with ambiguity, and eager to learn, test, and improve
  • MUST BE ELIGIBLE FOR CERTIFICATION AS AN ELECTRONIC SECURITY EMPLOYEE, WHICH REQUIRES SUBMITTING YOUR FINGERPRINTS TO THE VIRGINIA DEPARTMENT OF CRIMINAL JUSTICE SERVICES (DCJS) FOR USE IN CONDUCTING A NATIONAL CRIMINAL RECORDS SEARCH AND A VIRGINIA CRIMINAL HISTORY SEARCH AND FINAL CERTIFICATION APPROVAL FROM DCJS
Job Responsibility
Job Responsibility
  • Contribute to and execute on a multi-year Direct Sales strategy, in partnership with the leadership team, including achievement of short-term and long-term strategic objectives
  • Help refine and sustain the Outbound Sales function within Telesales by establishing and reinforcing business principles (“rules of play”) as we drive incremental growth
  • Communicate results, successes and learnings to leadership with recommended actions for continuous improvement
  • Develop and invest in cross functional relationships to accomplish goals and find creative solutions to complex problems through analysis, empathy, experimentation, and bold and thoughtful ideas
  • Support your team’s ongoing mastery of their craft through sales skills development and coaching that translates to consistent goal/metric achievement
  • Build & support a high-performing, highly engaged team by creating a positive and inclusive culture where employees can do their best work, providing effective coaching and development, and demonstrating exceptional change management and strategic execution
What we offer
What we offer
  • participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits
  • Fulltime
Read More
Arrow Right

Telesales Manager

Responsible for managing the telesales team and assisting junior staff. Set proc...
Location
Location
India , Pune
Salary
Salary:
Not provided
vritti.co.in Logo
Vritti Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good written and verbal communication skills
  • Good understanding of CRM software
  • Team Handling skills
  • Previous experience working as a telesales manager
  • Strong managerial and sales skills
  • Leadership Skills
  • Any Graduate, BBA/ MBA
  • 3 years experience
  • 2 years relevant experience
Job Responsibility
Job Responsibility
  • Achieving Business Targets in assigned area & Segments
  • Create and maintain leads and target lists for potential new customers
  • Create and maintain a win-win relationship with new and current customers
  • Appointing Retail media and Retail software agencies in MH
  • Outstanding Follow-up Calls
  • Responsible for managing the telesales team and assisting junior staff
  • Set process, training telesales team and daily reporting
  • Writing sales scripts and customer answer sheets
  • Implementing sales strategies
  • Monitoring the performance of telesales team
  • Fulltime
Read More
Arrow Right

Sales Development Executive

About the Role: We are seeking a Sales Development Executive to join our growing...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
crugroup.com Logo
CRU International
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree from a top university in China, or equivalent qualification from a leading university outside of China
  • Few years of working experience in consulting or financing in a client-facing role, preferably in the mining and/or metals industries
  • Experience in sales, telesales, or account management roles (or bright, talented individuals looking to start their sales career are welcome to apply)
  • Proven experience in telesales, lead generation, cold-calling, and campaign management
  • Experience working in an information subscription business (preferable)
  • Comfortable using CRM systems for workload and KPI management
  • Strong interpersonal and relationship-building skills
  • Excellent written and verbal communication skills in English
  • Goal-oriented with high energy and enthusiasm
  • able to operate efficiently in a fast-paced, dynamic, results-driven environment
Job Responsibility
Job Responsibility
  • Conduct outreach to support telephone lead generation activities for both inbound and outbound opportunities
  • Develop a deep understanding of personas, use cases, and pain points for leads
  • Collaborate with the sales team to generate and provide qualified leads
  • Maintain accurate records of client contact pipeline management using our CRM system
  • Assist in telesales campaigns as needed
  • Create and manage a pipeline of demos and trials for our new subscription services
  • Work closely with the regional sales team and Business Unit leaders to identify targets for new services and understand prospect business needs
  • Develop high-quality leads and demos that are passed to the sales team for closing
  • Stay informed about market dynamics and emerging opportunities in the metals and mining industries
What we offer
What we offer
  • Competitive salary and flexible benefits package
  • Opportunities for professional growth and development as part of a global company
  • A collaborative and supportive work environment
  • The chance to work with industry-leading experts and over a diverse range of topics and projects
Read More
Arrow Right

Customer Account Executive

We are seeking a customer-focused, driven and proactive Customer Development Exe...
Location
Location
United Kingdom , Dinnington
Salary
Salary:
28000.00 - 40000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in telesales, customer management, account management or customer success, ideally in a telephone-based role
  • Confident with customers, commercially aware, and comfortable working to targets in a fast-paced environment
  • Can manage inbound and outbound customer contact professionally, including resolving issues when needed
  • Have a track record of identifying upsell and cross-sell opportunities
  • Are comfortable working to KPIs, deadlines and service standards
  • Can use CRM systems, Excel and customer data confidently to maintain accuracy and spot risks or opportunities
Job Responsibility
Job Responsibility
  • Build strong customer relationships through proactive contact, delivering a high standard of service and a consistently positive customer experience
  • Manage and develop an existing customer base, helping to protect revenue and identify opportunities to grow account value through upsell and cross-sell activity
  • Follow up on opportunities and customer needs quickly, recommending the right Safetykleen solutions and ensuring timely action
  • Carry out regular account reviews to understand customer needs, identify risks early and take action to support retention and reduce churn
  • Keep CRM records, account information and customer data accurate and up to date, using business systems to support strong follow-through and informed decision-making
  • Act as a key link across the business, working closely with managers, account managers, retention and credit control to support swift and effective service delivery
What we offer
What we offer
  • Healthcare from day 1
  • 5% pension
  • 3x life assurance
  • 25 days’ holiday + bank holidays
  • Events, celebrations & prizes
  • employee recognition and referral schemes
  • Enhanced maternity & paternity pay
  • enhanced sick pay
  • EAP 24/7 helpline
  • corporate discounts
  • Fulltime
Read More
Arrow Right

Telephone Account Manager

We’re recruiting for a Telephone Account Manager. We’re offering a salary of up ...
Location
Location
United Kingdom , Hove
Salary
Salary:
43000.00 GBP / Year
legalandgeneral.com Logo
LegalAndGeneral
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in sales, telesales, customer service or sales support
  • Strong communication and influencing skills
  • Ability to build and maintain professional relationships
  • Commercial awareness and understanding of market conditions
  • Knowledge of Group Protection products (desirable)
  • Awareness of regulatory and legislative frameworks
  • A proactive and achievement-driven mindset
  • A collaborative approach and willingness to support others
Job Responsibility
Job Responsibility
  • Managing relationships with a panel of intermediary accounts
  • Promoting Group Protection products and propositions
  • Delivering new business and retention targets
  • Developing account strategies using market intelligence
  • Collaborating with internal teams to meet client expectations
  • Responding to pre-renewal enquiries and gathering key information
  • Maintaining up-to-date knowledge of products and competitors
  • Handling customer queries and complaints with empathy and professionalism
What we offer
What we offer
  • The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
  • Generous pension contribution
  • Life assurance
  • Healthcare Plan (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
  • There are the many discounts we offer – both for our own products and at a range of high street stores and online
  • Fulltime
Read More
Arrow Right