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The Telesales/Digital Experience Executive plays a key role in driving client engagement and platform adoption across our customer base. As a front-line member of the Digital Experience team, you are responsible for lead generation, client outreach, onboarding support, and delivering engaging platform demonstrations. The role combines proactive sales outreach with responsive platform support and training to ensure a seamless and value-driven digital experience for every client. This is a development role, offering a career pathway into Account Management and Sales roles for high performers. The role requires high levels of resilience and tenacity - the successful candidate must be comfortable with outbound activity (calls, emails, and LinkedIn outreach), trying different methods to connect with prospects, and persisting through rejection to generate results. Strong organisational skills are essential to maintain follow-ups and ensure all actions are tracked and completed.
Job Responsibility:
Conduct outbound calls to prospective clients, focusing on promoting our digital platform solution
Follow up on leads from events, vendors, marketing campaigns, the MQL system, and other internal sources
Qualify leads and hand over opportunities to the appropriate sales team where necessary
Work with the Client Director to identify and engage dormant or low-spend accounts from the CRM using platform-led propositions
Support marketing activities by representing and promoting the platform solution at exhibitions and events
Deliver engaging and tailored online demonstrations of the platform to new and prospective clients
Clearly articulate the features, benefits, and commercial value of the platform to different audiences
Support the sales team in customer meetings by providing live platform walkthroughs
Assist with client onboarding by guiding customers through initial setup, configuration, and usage
Work closely with account managers and account directors to ensure a seamless transition into the platform
Respond quickly and professionally to inbound platform queries via live chat, email, and other support channels
Provide responsive, helpful, and knowledgeable support to users experiencing platform issues or with general questions
Collaborate with internal teams to resolve more complex queries, ensuring timely follow-up and communication
Log common queries and feedback to support continuous improvement initiatives
Liaise with the Head of Digital Experience, sales, and marketing teams to ensure alignment on messaging, targeting, and lead follow-up
Share platform insights and user feedback to help influence future development priorities and UX improvements
Requirements:
2 years previous cold calling experience is essential
Customer Centric
Communication, both verbal and written
Sales Awareness
Problem Solving
Team Collaboration
Presentation Skills
Confidence
Hard Working
Positive Attitude
Proactive
Adaptability
Customer-Centric Thinking
Attention to Detail
Ambitious
Resilient
Organised
What we offer:
31 days’ holiday including bank holidays
Option to buy and sell annual leave
Life Insurance
Tailored benefits platform – includes discounts on retail, travel, gym and leisure
YuLife wellbeing app with 24/7 access to a virtual GP service, free will writing service and second medical opinion scheme
Cycle to work salary sacrifice scheme
Electric car salary sacrifice scheme
Paid Volunteer Leave
Free and confidential access to our Employee Assistance Programme – 24/7 health, financial and wellbeing support
Training and development opportunities
Brand new city centre office – including free access to gym, shower facilities, secure lockers for bikes and onsite café