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Telesales/digital Experience Executive

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360 Resourcing Solutions

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Location:
United Kingdom , Birmingham

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Category:
Sales

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Contract Type:
Not provided

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Salary:

27626.30 GBP / Year
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Job Description:

The Telesales/Digital Experience Executive plays a key role in driving client engagement and platform adoption across our customer base. As a front-line member of the Digital Experience team, you are responsible for lead generation, client outreach, onboarding support, and delivering engaging platform demonstrations. The role combines proactive sales outreach with responsive platform support and training to ensure a seamless and value-driven digital experience for every client. This is a development role, offering a career pathway into Account Management and Sales roles for high performers. The role requires high levels of resilience and tenacity - the successful candidate must be comfortable with outbound activity (calls, emails, and LinkedIn outreach), trying different methods to connect with prospects, and persisting through rejection to generate results. Strong organisational skills are essential to maintain follow-ups and ensure all actions are tracked and completed.

Job Responsibility:

  • Conduct outbound calls to prospective clients, focusing on promoting our digital platform solution
  • Follow up on leads from events, vendors, marketing campaigns, the MQL system, and other internal sources
  • Qualify leads and hand over opportunities to the appropriate sales team where necessary
  • Work with the Client Director to identify and engage dormant or low-spend accounts from the CRM using platform-led propositions
  • Support marketing activities by representing and promoting the platform solution at exhibitions and events
  • Deliver engaging and tailored online demonstrations of the platform to new and prospective clients
  • Clearly articulate the features, benefits, and commercial value of the platform to different audiences
  • Support the sales team in customer meetings by providing live platform walkthroughs
  • Assist with client onboarding by guiding customers through initial setup, configuration, and usage
  • Work closely with account managers and account directors to ensure a seamless transition into the platform
  • Respond quickly and professionally to inbound platform queries via live chat, email, and other support channels
  • Provide responsive, helpful, and knowledgeable support to users experiencing platform issues or with general questions
  • Collaborate with internal teams to resolve more complex queries, ensuring timely follow-up and communication
  • Log common queries and feedback to support continuous improvement initiatives
  • Liaise with the Head of Digital Experience, sales, and marketing teams to ensure alignment on messaging, targeting, and lead follow-up
  • Share platform insights and user feedback to help influence future development priorities and UX improvements

Requirements:

  • 2 years previous cold calling experience is essential
  • Customer Centric
  • Communication, both verbal and written
  • Sales Awareness
  • Problem Solving
  • Team Collaboration
  • Presentation Skills
  • Confidence
  • Hard Working
  • Positive Attitude
  • Proactive
  • Adaptability
  • Customer-Centric Thinking
  • Attention to Detail
  • Ambitious
  • Resilient
  • Organised
What we offer:
  • 31 days’ holiday including bank holidays
  • Option to buy and sell annual leave
  • Life Insurance
  • Tailored benefits platform – includes discounts on retail, travel, gym and leisure
  • YuLife wellbeing app with 24/7 access to a virtual GP service, free will writing service and second medical opinion scheme
  • Cycle to work salary sacrifice scheme
  • Electric car salary sacrifice scheme
  • Paid Volunteer Leave
  • Free and confidential access to our Employee Assistance Programme – 24/7 health, financial and wellbeing support
  • Training and development opportunities
  • Brand new city centre office – including free access to gym, shower facilities, secure lockers for bikes and onsite café

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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