Telephony Officer Job at Brook-St Hiredonline (Bury St Edmunds)

Telephony Officer

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of...

Location

United Kingdom , Bury St Edmunds

Salary:

12.36 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Ability to work in a fast-paced, telephone-driven environment
Strong communication and interpersonal skills, particularly over the phone
Willingness to learn and develop new skills

Job Responsibility

Telephony support: Answering and managing calls regarding hearing dates, providing assistance, and addressing queries from individuals involved in family-related court cases
Document preparation: Preparing papers and files for court hearings, tribunals, and meetings
Data management: Updating records on an in-house system, managing casework, and verifying documents
General office duties: Photocopying, filing, opening and dispatching post, and booking meeting rooms
Supporting meetings and training: Organising and preparing agendas, handouts, and meeting instructions

What we offer

Holiday entitlement
Pension scheme
Hybrid working: Enjoy a mix of office-based and remote work (3 days in the office, 2 days from home)
Training provided: You'll receive two weeks of office-based training to get you fully up to speed
Convenient location: The office is located next to the bus station and is close to local amenities for your office days

Fulltime

Telephony Officer

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of...

Location

United Kingdom , Bury St Edmunds

Salary:

12.36 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Ability to work in a fast-paced, telephone-driven environment
Strong communication and interpersonal skills, particularly over the phone
Willingness to learn and develop new skills

Job Responsibility

Telephony support: Answering and managing calls regarding hearing dates, providing assistance, and addressing queries from individuals involved in family-related court cases
Document preparation: Preparing papers and files for court hearings, tribunals, and meetings
Data management: Updating records on an in-house system, managing casework, and verifying documents
General office duties: Photocopying, filing, opening and dispatching post, and booking meeting rooms
Supporting meetings and training: Organising and preparing agendas, handouts, and meeting instructions

What we offer

Holiday entitlement
Pension scheme
Hybrid working: Enjoy a mix of office-based and remote work (3 days in the office, 2 days from home)
Training provided: You'll receive two weeks of office-based training
Convenient location: The office is located next to the bus station and is close to local amenities

Fulltime

Receptionist/ Sales Support Coordinator

Altro are currently looking for a Receptionist to join our Global Customer Care ...

Location

United Kingdom , Letchworth Garden City

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Passionate about customer services
Strong administration skills
Confident in using all Microsoft Office packages
Experience within a Customer Service position
Ability to prioritise workload, multitask and use own initiative
Experience of using CRM systems would be highly advantageous

Job Responsibility

Greeting and logging all visitors to head office
Deliver a wide range of high-quality services to internal and external customers
General reception and telephone duties
Full back-office mail, telephony, and administrative support
Provide standard and bespoke reports for the management team relating to global sales performance, in support of the sales functions, using a variety of existing systems

What we offer

Holiday entitlement starts at 25 days with option to buy more
Defined contribution pension scheme
Life assurance scheme from day one
Occupational Sick Pay
Onsite Occupational Health Service
Confidential 24-hour life management and personal support service for you and your family
Free eye tests
A paid day off each year to take part in volunteering scheme
Free car parking at all sites
Long service awards

Fulltime

Customer Service Agent

Parkingeye is an advanced provider of a wide range of parking solutions to suppo...

Location

United Kingdom , Chorley

Salary:

24439.03 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A background in a customer service environment is desirable
Demonstrating effective communication skills, especially listening
Empathy
An ability to multitask
Proficient IT skills, including sound knowledge of MS Office and database input

Job Responsibility

Managing large amounts of calls in a timely and effective manner
Identifying customer needs
Researching customer problems using our internal back-office system
Providing the right solutions to customers
Recording accurate, timely and professional notes within the company systems
Meeting targets relating to the quality of conversations
Patiently listening to callers and providing them with accurate, helpful guidance
Ensuring all calls are answered within the required SLA
Remaining up to date on the GDPR requirements of your role
Work with your Team Leader and management team to maintain best practice and continuous improvement

What we offer

23 days holiday (plus Bank Holidays) rising with length of service
Pension Scheme
Life Assurance
Employee Assistance Programme
Mental Health First Aiders and Health and Wellbeing Champions
Discounted Gym Memberships and lots of other free benefits
Cashback scheme for medical costs
Weekly/Monthly Incentives
Dress down days in the Office and Company funded events
Free onsite parking at Head Office

Fulltime

Customer Service Advisor

Join Barclays as a Customer Service Advisor, where you’ll begin by developing st...

Location

United Kingdom , Sunderland

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in customer service (internal or external)
Ability to manage a high volume of customer queries without compromising quality
Excellent communication skills, both written and verbal, with the ability to tailor your message
Solid PC skills, including proficiency in Microsoft Office

Job Responsibility

Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner
Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
Management and maintenance of customer records and documentation to ensure accuracy
Participation in training and development initiatives to improve customer skills, knowledge, and services
Identification of industry trends and developments related to customer service to implement best practice in customer care
Execution of escalation requests to the relevant team or senior management as required in a timely manner
Execution of customer service activities through various communication channels including chat, email, and phone

What we offer

Wellness rooms
On-site cafeterias
Fitness centers
Tech-equipped workstations
Mental health support
Inclusive culture
Modern workspaces
Collaborative areas
State-of-the-art meeting rooms

Fulltime

Clerical Admin Officer

We are currently seeking an organised, motivated Admin Officer for our public se...

Location

United Kingdom , Carlisle

Salary:

13.47 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Able to follow well established processes and detailed instructions
Confidence in speaking on the telephone
Strong administrative skills with proficiency in Microsoft Office packages
Excellent communication skills, both written and verbal

Job Responsibility

Provide general administration duties following set procedures
Work in a fast paced, reactive and varied role
Engage with a broad range of partners and form relationships with colleagues across the wider Defra team
For telephony roles: take inbound calls from customers, assist with queries, use systems to process calls and update customer information

What we offer

Weekly pay, holiday and pension scheme
Location accessible by car, train or bus

Fulltime

Admin Officer

We are currently seeking an organised, motivated Admin Officer for our public se...

Location

United Kingdom , Carlisle

Salary:

13.47 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Able to follow well established processes and detailed instructions
Confidence in speaking on the telephone
Strong administrative skills with proficiency in Microsoft Office packages
Excellent communication skills, both written and verbal

Job Responsibility

Provide general administration duties following set procedures
Work in a fast paced, reactive and varied role
Engage with a broad range of partners and form relationships with colleagues
Take inbound calls from customers and assist them with queries
Use systems to process calls, deal with queries and update customer information

What we offer

Weekly pay, holiday and pension scheme
Location accessible by car, train or bus

Fulltime

Automotive Claims Executive

Are you an experienced customer support candidate with an interest in vehicles a...

Location

United Kingdom , Warrington

Salary:

26000.00 GBP / Year

Calibre Candidates

Expiration Date

Until further notice

Requirements

Some general knowledge of motor vehicles and parts is needed to assess automotive breakdowns and claims
Strong PC and IT skills, comfortable using office software and telephony systems
Excellent communication skills, both written and verbal, with empathy and a customer service focus
High levels of reliability, integrity and accountability
Ability to work independently and collaboratively within a team, adhering to company procedures, service levels and SLAs

Job Responsibility

Assess, validate and process mechanical-breakdown and warranty claims in line with contractual and technical guidelines
Communicate clearly with customers, repairers and dealer partners to gather information, explain decisions and progress cases
Manage inbound telephone and email enquiries, providing accurate technical support and excellent customer service
Ensure all incident data is correctly logged, compliant, and maintained to the highest standards of accuracy
Make informed authorisation decisions by reviewing diagnostics, estimates and repair documentation
Monitor and manage active cases to meet SLA and KPI requirements, ensuring swift resolution and positive customer outcomes
Handle complaints professionally, resolving issues where possible or escalating when required
Support continuous improvement initiatives to enhance claims processes, communication flow and service quality
Collaborate effectively with colleagues across operations, customer service and partner networks
Contribute to maintaining a positive, customer-focused environment within the technical team

What we offer

25+ days’ holiday (increasing with service)
35-hour working week
Company pension
Private medical and life insurance
Enhanced maternity/paternity leave

Fulltime

Telephony Officer

Brook-St Hiredonline

Location:
United Kingdom , Bury St Edmunds

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 28, 2025

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Job Description:

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Nice to have:

Additional Information:

Job Posted:December 28, 2025

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Job Posted:
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