Telephony Officer Job at Brook-St Hiredonline (Bury St Edmunds)

New

Telephony Officer

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of...

Location

United Kingdom , Bury St Edmunds

Salary:

12.36 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Ability to work in a fast-paced, telephone-driven environment
Strong communication and interpersonal skills, particularly over the phone
Willingness to learn and develop new skills

Job Responsibility

Telephony support: Answering and managing calls regarding hearing dates, providing assistance, and addressing queries from individuals involved in family-related court cases
Document preparation: Preparing papers and files for court hearings, tribunals, and meetings
Data management: Updating records on an in-house system, managing casework, and verifying documents
General office duties: Photocopying, filing, opening and dispatching post, and booking meeting rooms
Supporting meetings and training: Organising and preparing agendas, handouts, and meeting instructions

What we offer

Holiday entitlement
Pension scheme
Hybrid working: Enjoy a mix of office-based and remote work (3 days in the office, 2 days from home)
Training provided: You'll receive two weeks of office-based training to get you fully up to speed
Convenient location: The office is located next to the bus station and is close to local amenities for your office days

Fulltime

New

Telephony Officer

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of...

Location

United Kingdom , Bury St Edmunds

Salary:

12.36 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Ability to work in a fast-paced, telephone-driven environment
Strong communication and interpersonal skills, particularly over the phone
Willingness to learn and develop new skills

Job Responsibility

Telephony support: Answering and managing calls regarding hearing dates, providing assistance, and addressing queries from individuals involved in family-related court cases
Document preparation: Preparing papers and files for court hearings, tribunals, and meetings
Data management: Updating records on an in-house system, managing casework, and verifying documents
General office duties: Photocopying, filing, opening and dispatching post, and booking meeting rooms
Supporting meetings and training: Organising and preparing agendas, handouts, and meeting instructions

What we offer

Holiday entitlement
Pension scheme
Hybrid working (3 days in the office, 2 days from home)
Training provided
Convenient location next to bus station and close to local amenities

Fulltime

New

HMRC Customer Service Advisor - Telephony

Working as part of Customer Service Group within HMRC, helping to support vital ...

Location

United Kingdom , Preston

Salary:

14.56 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong telephony skills and ability to communicate well with customers on telephone and via other communication channels
Can-do attitude and real passion for supporting people
Confident IT user, particularly use of MS Office packages
Must be able to travel to specified HMRC locations as required
Must be able to pass DBS check and provide proof of Right to Work in the UK

Job Responsibility

Provide first-rate quality service through inbound telephony calls from customers regarding tax accounts
Undertake administrative work via HMRC Digital Mail Service or work with customers on Web Chat
Follow guidance, update HMRC systems and handle customer data sensitively
Help and support customers with enquiries over telephone
Seek to resolve customer queries at first point of contact where possible

What we offer

Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
Home-based working with all IT equipment supplied

Fulltime

New

HMRC Customer Service Advisor - Telephony

Working as part of the Customer Service Group within HMRC, the UK's tax, payment...

Location

United Kingdom , Liverpool

Salary:

14.56 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required
A can-do attitude and a real passion for supporting people
Confident IT user is essential for the role, particularly the use of MS Office packages
Must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC IT equipment
Must be able to pass a DBS check and provide proof of Right to Work in the UK

Job Responsibility

Provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts
Undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat
Following guidance, updating HMRC systems and handling customer data sensitively
Help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry
Seek to resolve customer queries at the first point of contact where possible and use communication skills to handle sometimes complex but rewarding conversations

What we offer

Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
Home-based working with all IT equipment supplied to carry out your role

Fulltime

New

Business Centre Manager

Are you ready to take on an exciting challenge in the heart of a thriving busine...

Location

United Kingdom , Hook

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong leadership and interpersonal skills
Exceptional customer service mindset
Experience in facilities management or a similar role
Proficient in financial administration and invoicing
Familiarity with social media management
Ability to multitask in a fast-paced environment

Job Responsibility

Customer Service Excellence: Provide top-notch support to all licensees, ensuring their needs are met for a productive and successful business environment
Vendor Management: Monitor and manage supplier and contractor renewals, including but not limited to Buildings Insurance, Energy providers, and refuse collection. Collaborate with the Finance Director to secure the best prices
Building Oversight: Ensure that all building services, such as Emergency Lighting, Alarms, and Boiler maintenance, are performed timely and efficiently
Marketing Management: Oversee the marketing of lettable space, including liaising with commercial agents, arranging viewings, local advertising, promotions, and contract negotiations
Social Media Presence: Manage and enhance our social media platforms and website to keep our brand vibrant and engaging
Client Onboarding: Ensure a seamless move-in process for new clients, addressing all expectations from furniture to telephony requirements
Internal Coordination: Handle any internal office moves with precision and care
Contractor Relations: Develop and maintain strong working relationships with contractors to ensure efficient and cost-effective maintenance services
Financial Administration: Raise monthly client invoices and manage supplier invoices, alongside bank and accounting reconciliations using Sage 50
Health & Safety Compliance: Collaborate with Health & Safety Officers to ensure the building complies with all regulations and standards for H&S and Fire Risk Assessment

What we offer

Be part of a vibrant community that values innovation and collaboration
Enjoy a competitive salary of £30,000 and the opportunity for personal and professional growth
Work in a supportive environment where your contributions are recognised and appreciated

Fulltime

Insurance Sales Advisor

Amazing opportunity to join a successful, growing business with unbeatable compa...

Location

United Kingdom , Tunbridge Wells

Salary:

25480.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience influencing sales in retail with targets, insurance setting, call centre environment or office based sales
Confident and engaging personality able to build great rapport over the phone
Happy to work in a target driven environment
Ambitious and goal-orientated

Job Responsibility

Making calls to customers who have registered to open or renew policies
Building relationships with customers over the phone
Inputting customer information onto system accurately
Consulting customers on potential policies that could be right for them
Discussing price, cover levels, restrictions with customers

What we offer

22 days annual leave plus bank holidays
Beautiful modern offices
Excellent bonus package based on volume of policies taken out
9:30am-5:30pm Monday to Friday schedule
All expenses paid Christmas Party
Free parking
Full training provided

Fulltime

Workforce Management Senior Analyst

As a Workforce Management Senior Analyst, you'll optimize operational efficiency...

Location

United States , Illinois

Salary:

46988.00 - 112200.00 USD / Year

CVS Health

Expiration Date

December 31, 2025

Requirements

Bachelor's degree preferred in Business, Analytics, Operations Management, or a related field
Experience in a contact center environment, operations support, reporting, data analysis, or related administrative role
Strong analytical skills with the ability to work with data and generate insights
Interest in learning workforce management and telephony administration tools (e.g., NICE IEX, other WFM systems)
Strong organizational skills with the ability to handle multiple priorities
Clear and effective communication and collaboration skills
Proficiency with Microsoft Office Suite, especially Excel

Job Responsibility

Create and maintain employee schedules to ensure we have the right coverage for our business needs
Analyze historical and current data to forecast workload and staffing needs accurately
Prepare regular and ad hoc reports to identify trends and support data-driven decision-making
Monitor staffing levels in real time and help make adjustments to maintain service levels
Coordinate and manage shift bids, vacation requests, and schedule changes fairly and transparently
Support scheduling of team meetings, coaching sessions, and other planned activities
Help administer our telephony system (e.g., manage agent skills, priorities, and routing rules) to optimize call flow and customer experience
Collaborate closely with Operations leaders to understand staffing needs, constraints, and upcoming business changes
Train and support junior team members on scheduling processes and tools
Participate in projects and process improvements to make our scheduling and workforce processes more efficient

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

!

New

Healthcare Recruitment Resourcer

An exciting opportunity to join Beautiful Recruitment, a premium and fastest gro...

Location

United Kingdom , Harrogate

Salary:

Not provided

Beautiful Recruitment

Expiration Date

Until further notice

Requirements

Real drive and determination to succeed within a target-driven environment
Passion for being the best
Money motivated
Willingness to work full time in an office daily
Experience dealing with customers/clients in a B2B environment (e.g., retail, telesales)
Must have held a part time job whilst studying
Positive attitude, drive, determination, strong work ethic, flexible approach
Excellent written and oral communication skills
Great ICT skills, using LinkedIn, social media

Job Responsibility

Candidate Generation: Search job boards for suitable CVs, Headhunting, asking for recommendations and referrals, utilising database and search tools
Using social media and search engines such as LinkedIn to find candidates and job leads
Conducting thorough telephone/skype interviews and screening candidates
Selecting suitable candidates to shortlist from CVs
Adding Candidates onto the database and undertaking general administration
Closing down/opening up job files on the CRM/database
Answering switchboard
Making a high volume of outbound calls to generate candidates and fill jobs
Building lasting relationships with clients
Managing the candidate process from initial conversation to offer acceptance

What we offer

Great starting salary
Uncapped commission/on target earning
Discretionary pay reviews based on performance
Pension
Excellent on the job training
Team days out
Early finish Fridays
28 statutory holidays
Genuine opportunities for progression
Opportunity to travel in the UK and across Europe

Fulltime

Telephony Officer

Brook-St Hiredonline

Location:
United Kingdom , Bury St Edmunds

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 28, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Telephony Officer

Brook-St Hiredonline

Location:United Kingdom , Bury St Edmunds

Category:Public Sector

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 28, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Category:
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Contract Type:
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Job Posted:
December 28, 2025