Telephony Officer Job at Brook-St Hiredonline (Bury St Edmunds)

Telephony Officer

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of...

Location

United Kingdom , Bury St Edmunds

Salary:

12.36 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Ability to work in a fast-paced, telephone-driven environment
Strong communication and interpersonal skills, particularly over the phone
Willingness to learn and develop new skills

Job Responsibility

Telephony support: Answering and managing calls regarding hearing dates, providing assistance, and addressing queries from individuals involved in family-related court cases
Document preparation: Preparing papers and files for court hearings, tribunals, and meetings
Data management: Updating records on an in-house system, managing casework, and verifying documents
General office duties: Photocopying, filing, opening and dispatching post, and booking meeting rooms
Supporting meetings and training: Organising and preparing agendas, handouts, and meeting instructions

What we offer

Holiday entitlement
Pension scheme
Hybrid working: Enjoy a mix of office-based and remote work (3 days in the office, 2 days from home)
Training provided: You'll receive two weeks of office-based training
Convenient location: The office is located next to the bus station and is close to local amenities

Fulltime

Telephony Officer

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of...

Location

United Kingdom , Bury St Edmunds

Salary:

12.36 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Ability to work in a fast-paced, telephone-driven environment
Strong communication and interpersonal skills, particularly over the phone
Willingness to learn and develop new skills

Job Responsibility

Telephony support: Answering and managing calls regarding hearing dates, providing assistance, and addressing queries from individuals involved in family-related court cases
Document preparation: Preparing papers and files for court hearings, tribunals, and meetings
Data management: Updating records on an in-house system, managing casework, and verifying documents
General office duties: Photocopying, filing, opening and dispatching post, and booking meeting rooms
Supporting meetings and training: Organising and preparing agendas, handouts, and meeting instructions

What we offer

Holiday entitlement
Pension scheme
Hybrid working (3 days in the office, 2 days from home)
Training provided
Convenient location next to bus station and close to local amenities

Fulltime

Customer Service Specialist

Join Barclays as a Customer Service Specialist, where you’ll begin by developing...

Location

United Kingdom , Sunderland

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in customer service (internal or external)
Able to work shifts (between 10 am and 6 pm Monday to Friday)
Ability to manage a high volume of customer queries without compromising quality
Excellent communication skills, both written and verbal, with the ability to tailor your message
Solid PC skills, including proficiency in Microsoft Office

Job Responsibility

Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner
Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
Management and maintenance of customer records and documentation to ensure accuracy
Participation in training and development initiatives to improve customer skills, knowledge, and services
Identification of industry trends and developments related to customer service to implement best practice in customer care
Execution of escalation requests to the relevant team or senior management as required in a timely manner
Execution of customer service activities through various communication channels including chat, email, and phone

What we offer

Wellness rooms
on-site cafeterias
fitness centers
tech-equipped workstations

Parttime

Automotive Claims Executive

Are you an experienced customer support candidate with an interest in vehicles a...

Location

United Kingdom , Warrington

Salary:

26000.00 GBP / Year

Calibre Candidates

Expiration Date

Until further notice

Requirements

Some general knowledge of motor vehicles and parts is needed to assess automotive breakdowns and claims
Strong PC and IT skills, comfortable using office software and telephony systems
Excellent communication skills, both written and verbal, with empathy and a customer service focus
High levels of reliability, integrity and accountability
Ability to work independently and collaboratively within a team, adhering to company procedures, service levels and SLAs

Job Responsibility

Assess, validate and process mechanical-breakdown and warranty claims in line with contractual and technical guidelines
Communicate clearly with customers, repairers and dealer partners to gather information, explain decisions and progress cases
Manage inbound telephone and email enquiries, providing accurate technical support and excellent customer service
Ensure all incident data is correctly logged, compliant, and maintained to the highest standards of accuracy
Make informed authorisation decisions by reviewing diagnostics, estimates and repair documentation
Monitor and manage active cases to meet SLA and KPI requirements, ensuring swift resolution and positive customer outcomes
Handle complaints professionally, resolving issues where possible or escalating when required
Support continuous improvement initiatives to enhance claims processes, communication flow and service quality
Collaborate effectively with colleagues across operations, customer service and partner networks
Contribute to maintaining a positive, customer-focused environment within the technical team

What we offer

25+ days’ holiday (increasing with service)
35-hour working week
Company pension
Private medical and life insurance
Enhanced maternity/paternity leave

Fulltime

Customer Support Representative

As a Customer Services Representative your role is to deliver a personalised cus...

Location

United Kingdom , Bradford

Salary:

23000.00 GBP / Year

Yorkshire Building Society

Expiration Date

Until further notice

Requirements

Excellent listening and interpersonal skills
A passion for wanting to engage with customers, seeking solutions by exploring and questioning to achieve the right outcome for the customer
Great attention to detail and be adaptable to change
The ability to use a range of digital and IT tools, including Microsoft, to efficiently manage tasks and enhance productivity
The capability to show strong empathy to understand the different needs of our customers

Job Responsibility

Manage customer needs through telephony, admin and our online channels such as web chat, secure messaging and social media
Explore opportunities to promote our digital channels with our members
Handle calls within service levels, taking ownership of delivering an efficient and compliant service in line with policy and regulation
Use your initiative to provide good customer outcomes on each interaction and resolve issues at first point of contact where possible

What we offer

On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
Access to brilliant health benefits
Life assurance at 6 times your salary
25 days’ holiday (and the option to buy more)
Cycle to work or an interest-free loan for an annual ticket
Wellbeing resources and tools
Retail and Leisure discounts
31 hours of paid leave each year to get involved with purposeful and skills-based volunteering
Pension scheme (where you can get up to 11% from us)
Personal Growth Toolkits

Fulltime

Pharmacy Insurance Clearance Specialist

Location

United States , Oakbrook Terrace; Milwaukee

Salary:

22.50 - 33.75 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Graduate
Typically requires 1 year of experience in health care, insurance industry, call center, or customer service setting
Demonstrate ability to identify and understand issues and problems
Ability to problem solve in a high profile and high stress area
Mathematical aptitude, effective communication, and critical thinking skills
Ability to prioritize and organize workload
Excellent verbal and written communication skills
Knowledge of medical terminology
Demonstrated technical proficiency including experience with insurance authorization/eligibility tools, EPIC, Microsoft Office, Internet browser and telephony systems

Job Responsibility

Participates in department staff meetings and keeps abreast of continuing education
Data entry
Pre-registers and registers patients using established procedures
Manages incoming and outgoing calls to complete pre-registration
Communicates with physician and patients regarding status of authorization requests
Ensures completion of all established policies and procedures for identification and notification of the Primary Care Physician
Coordinates with patient and provider to ensure patient can select the most cost-effective options
Maintains knowledge of all stand-alone computer software programs to verify eligibility
Identifies and assists patients with access to internal and external financial assistance programs
Initiates communication to the patient when authorization is not obtained

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Pharmacy Insurance Clearance Specialist

This job description indicates the general nature and level of work expected of ...

Location

United States , Oakbrook Terrace; Milwaukee

Salary:

22.50 - 33.75 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Graduate
Typically requires 1 year of experience in health care, insurance industry, call center, or customer service setting
Demonstrate ability to identify and understand issues and problems
Ability to problem solve in a high profile and high stress area
Mathematical aptitude, effective communication, and critical thinking skills
Ability to prioritize and organize workload
Excellent verbal and written communication skills
Knowledge of medical terminology
Demonstrated technical proficiency including experience with insurance authorization/eligibility tools, EPIC, Microsoft Office, Internet browser and telephony systems

Job Responsibility

Participates in department staff meetings and keeps abreast of continuing education
Data entry
Pre-registers and registers patients using established procedures
Ensures accurate entry of patient demographic and insurance information
Manages incoming and outgoing calls to complete pre-registration with patients
Communicates with physician and patients regarding status of authorization requests
Ensures completion of all established policies and procedures for identification and notification of the Primary Care Physician
Coordinates with patient and provider to ensure patient can select the most cost-effective options
Maintains knowledge of all stand-alone computer software programs to verify eligibility
Identifies and assists patients with access to internal and external financial assistance programs

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more
Incentive pay for select positions

Fulltime

Customer Excellence Team Leader

At brsk, we’re all about creating seamless, human-centred experiences every time...

Location

South Africa , Johannesburg

Salary:

Not provided

Brsk

Expiration Date

Until further notice

Requirements

Proven experience in a customer service team leader or second-tier support role, in a contact centre or face-to-face environment
Strong knowledge of technical support and social media customer interactions
A coaching-first mindset
An obsession with the customer journey, paired with the operational acumen to drive results
Excellent communication skills—both written and verbal—and the ability to connect with people at all levels
The ability to thrive in a fast-paced, ever-evolving environment
Experience with customer service ticketing systems, QuickBase, HubSpot, and Microsoft Office suite, Teams, Dialpad Telephony, Workforce management and contact centre statistics/analytics

Job Responsibility

Championing the voice of the customer across the entire brsk business
Leading, mentoring, and coaching a team of Customer Excellence Agents to deliver best-in-class support every single time
Ensuring a seamless 24/7/365 customer service experience via a rotating monthly roster
Managing fault resolution across multiple channels—call centre, email, social media, in-person, and more
Embedding a First Contact Resolution approach as the standard for handling enquiries
Monitoring and improving customer experience through consistent feedback loops
Holding monthly 1:1s with team members to guide growth, engagement, and performance
Driving operational efficiency and effectiveness across the team
Measuring performance against clearly defined KPIs—and celebrating wins
Encouraging cross-functional collaboration to continually elevate the customer journey

What we offer

A monthly remote work and connectivity allowance

Telephony Officer

Brook-St Hiredonline

Location:
United Kingdom , Bury St Edmunds

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

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