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Vidushi Infotech SSP Pvt. Ltd. Logo Vidushi Infotech SSP Pvt. Ltd. · IT - Administration

Telephony Engineer

· Job Posted January 07, 2026
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Job Responsibility

  • Expert knowledge of Cisco call center applications ( PCCE, UCCE, CVP Call Studio and IVR)
  • Expert knowledge in systems integration between Cisco telephony and 3rd party systems
  • Experience working within an Agile methodology
  • Completing all other duties as assigned
  • Provide a high level of customer service when responding to and resolving issues
  • Maintain relationships with our business leaders that fosters a cooperative working environment
  • Maintain an industry-wide perspective on emerging and evolving technologies and implementations

Requirements

  • Implementing and supporting VoIP technologies
  • Progressive experience networking in the TCP/IP LAN/WAN environment
  • Cisco routers, switches, wireless, and VoIP background desired
  • Cisco CCNA Voice or CCNA Collaboration certification is preferred
  • In-depth knowledge with Cisco CUCM, UCS, Unity Voice Messaging Systems, and Cisco router as well as Meraki configurations
  • Understanding and working knowledge of Active Directory, VMware, networking, and Unix / Linux Systems to be able to support various Unified Communications Components
  • Networking system concepts with knowledge in the following: multiservice/network design
  • LAN/WAN protocols such as MPLS, BGP and SIP
  • network tools such as protocol analyzers
  • network security
  • Windows Server

Nice to have

  • Cisco CCNA Voice or CCNA Collaboration certification is preferred
  • Preferred - 8 years: Progressive experience networking in the TCP/IP LAN/WAN environment
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