Telephony Engineer Job at Vidushi Infotech SSP Pvt. Ltd.

Jr. Voice / Telephony Engineer

Are you currently in a systems support or network admin role, but looking for a ...

Location

United States , Indianapolis

Salary:

Not provided

Anchor Point Technology Resources

Expiration Date

Until further notice

Requirements

1 year of experience in Unified Communications or related technologies
1 year of experience with UCCE (IP-IVR or CVP) using ICM Script Editor and ICM admin preferred
1 year of experience with CUIC, Cisco Call Studio and Contact Center Express preferred
Basic understanding of Microsoft Desktop and Server operating systems preferred
Basic understanding of TCP/IP and related protocols such as DNS and DHCP preferred

Job Responsibility

Design, implement and maintain call center technologies and infrastructure
Install, troubleshoot, repair and maintain VoIP telephony systems

Fulltime

Systems Engineer

BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enabl...

Location

United States , Herndon

Salary:

115779.00 - 196825.00 USD / Year

Baesystems

Expiration Date

Until further notice

Requirements

Minimum of 3 years' experience
Undergraduate or graduate degree in computer science or computer engineering
Work in an enterprise IT environment with specific tasks related to Voice
Collaborate with network engineering and other telecom engineers in integration activities involving telephony or call center
Assist in the design, testing, and deployment of new voice infrastructure
Support implementation of next-generation voice technologies
Participate in the system security accreditation process
Provide certificate management support for secure systems
Assist with system upgrades, patching, and configuration
Support new site voice system standups

What we offer

Health, dental, and vision insurance
Health savings accounts
401(k) savings plan
Disability coverage
Life and accident insurance
Employee assistance program
Legal plan
Discounts on home, auto, and pet insurance
Paid time off
Paid holidays

Fulltime

Telecommunication & Collaborations Specialist

Our client is seeking a skilled Telecommunication & Collaborations Specialist to...

Location

United States , Kennesaw

Salary:

Not provided

Tier4 Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a relevant field or at least 5 years of related professional experience
Minimum of 5 years’ experience in Telephony and Collaboration technologies
Professional certifications such as CCNA or MS-700 demonstrating strong technical expertise
Proven experience supporting multi-site environments using UCCE, PCCE, CUIC, CUCM, or equivalent systems
Experience administering Teams Phone systems with Direct Routing and Operator Connect
Strong background in building and maintaining call flows and queueing via Cisco and Microsoft technologies
Deep understanding of SIP protocol, call flows, troubleshooting, and related technologies (RTP, CTI)
Hands-on experience with Session Border Controllers—ideally Cisco CUBE
Familiarity with PCCE/UCCE voice components such as CUIC, Live Data, VVB, and Finesse

Job Responsibility

Administer a hybrid Cisco and Microsoft telephony environment (Cisco PCCE, CUCM, Unity, Finesse, Microsoft Teams, Operator Connect)
Manage Teams Phone System configurations including Direct Routing, Operator Connect, Calling Plans, and Auto Attendants
Configure Cisco call flows, routing, queueing, agent profiles, and user accounts
Troubleshoot complex incidents across Cisco and Microsoft Teams collaboration/voice platforms
Conduct system health monitoring, patching, and proactive maintenance to ensure stability, security, and compliance
Collaborate with Contact Center Managers and vendors to enhance operational efficiency and customer experience
Monitor system performance and resolve call quality or connectivity issues
Provide Level 3 support for Contact Center operations, Teams, CUIC reporting, and general telephony issues
Partner with Design & Engineering teams to build the roadmap for next-generation telephony platforms
Perform additional duties as needed

Fulltime

New

Cisco Telephony Engineer

The Cisco Telephony Engineer will lead the transition from Cisco telephony syste...

Location

Romania , Brasov

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Master’s or bachelor’s degree in related fields, preferably Engineering, Computer Science, Mathematics areas
Minimum 5-7 years of hands-on experience in a similar role
Strong hands-on experience with Cisco telephony environments (e.g., CUCM, Unity Connection, Cisco voice infrastructure)
Proven experience in telephony migration projects, ideally from Cisco to Microsoft Teams
Solid understanding of hybrid communication environments and coexistence strategies
Experience in license optimization, infrastructure cleanup, and system consolidation
Good understanding of Microsoft Teams voice architecture (Direct Routing, Operator Connect, etc.)
Ability to analyze complex telephony landscapes and translate findings into actionable migration plans
Strong documentation and stakeholder communication skills
Structured, independent working style with the ability to operate effectively in a fully remote setup

Job Responsibility

Lead and support the transition from Cisco telephony to Microsoft Teams across commercial sites
Analyze the existing Cisco telephony landscape (licenses, configurations, devices, dependencies) and identify optimization and consolidation opportunities
Plan and execute the phased decommissioning of Cisco licenses in commercial environments
Coordinate and manage the removal of physical Cisco phones, ensuring minimal disruption to business operations
Clean up and streamline Cisco configurations to prepare sites for a smooth migration to Microsoft Teams
Assess and document hybrid dependencies between commercial (Teams-target) and manufacturing/laboratory (Cisco-dependent) environments
Ensure business continuity in the current hybrid setup where Cisco remains critical for production environments
Collaborate with Microsoft Teams engineers and other stakeholders to align technical prerequisites and migration steps
Provide technical guidance, risk assessments, and clear transition roadmaps for stakeholders
Deliver structured documentation of the current state, target state, and transition activities

What we offer

Smooth integration and a supportive mentor
Choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions
Accredited Coaching School
Epic parties or themed events