Telephony Engineer Job at Vidushi Infotech SSP Pvt. Ltd.

Jr. Voice / Telephony Engineer

Are you currently in a systems support or network admin role, but looking for a ...

Location

United States , Indianapolis

Salary:

Not provided

Anchor Point Technology Resources

Expiration Date

Until further notice

Requirements

1 year of experience in Unified Communications or related technologies
1 year of experience with UCCE (IP-IVR or CVP) using ICM Script Editor and ICM admin preferred
1 year of experience with CUIC, Cisco Call Studio and Contact Center Express preferred
Basic understanding of Microsoft Desktop and Server operating systems preferred
Basic understanding of TCP/IP and related protocols such as DNS and DHCP preferred

Job Responsibility

Design, implement and maintain call center technologies and infrastructure
Install, troubleshoot, repair and maintain VoIP telephony systems

Fulltime

Application Support Engineer

We are seeking a highly motivated and technically proficient Application Support...

Location

United States

Salary:

90000.00 - 160000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

4+ years of experience in a technical support, helpdesk, or customer-facing engineering role
Strong problem-solving and analytical skills, with the ability to deconstruct complex issues
Excellent written and verbal communication skills, capable of translating technical details for both technical and non-technical audiences
Proficiency in: Web hosting technologies
APIs (automation, collaboration, and data extraction/changes through HTTP methods)
Network architecture and components
Server OS and hardware troubleshooting
Application log analysis
Telephony signaling protocols for VOIP (SIP/SIPrec, H.323) and media control protocols (RTP)
Experience with support ticketing systems (e.g., Zendesk, Linear, JIRA)

Job Responsibility

Technical Issue Resolution: Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony and network technologies, and containerized applications
Customer Advocacy: Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication via email and our support portal
Collaboration & Escalation: Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution and feedback
Knowledge Management: Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams
Issue Reproduction & Testing: Replicate customer environments and issues to identify root causes and verify solutions
Product Expertise: Develop deep product knowledge, understanding architecture, functionality, and common use cases
Process Improvement: Identify recurring issues and contribute to process enhancements that improve the customer support experience and product quality
On-Call Support: Participate in a rotational on-call schedule for urgent issues outside regular business hours

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

Fulltime

L2 Support Engineer

Location

India , Mumbai Airoli

Salary:

Not provided

iNube

Expiration Date

Until further notice

Requirements

Knowledge: telephony, Help Desk experience, Excel
Ability to adapt easily and Quick learner
Precise team-worker
Must have excellent language and communication skills in both Hindi and English
Should have good knowledge of SQL Concept and writing SQL queries
Experience in Dot net is Mandatory
B.E / BCA / MCA
2 to 4 years of IT experience

Job Responsibility

Taking calls from users, troubleshooting and application assistance (first call resolution, first line call) requests by fax, Email, mail
Encoding tickets, update databases, Live Link with technicians for the good execution of planned works Analysis, planning and scheduling of the Customers request
Record, process, and close, incidents or service requests
Be reactive in order to take the right actions to help the Customer in the shortest period of time

Senior Amazon Connect Telephony Developer

Are you ready to architect the future of cloud-based contact centers? This is yo...

Location

United States , Des Moines

Salary:

125000.00 - 155000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

5–10+ years in telephony/contact center engineering
3+ years hands-on with Amazon Connect
2+ years with Salesforce Service Cloud Voice
MUST HAVE = AWS services: Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch
Telephony fundamentals (SIP, RTP, QoS)
Experience with REST APIs, event-driven architectures, and security best practices
Experience with Agentforce or Salesforce Professional
CI/CD and Infrastructure as Code (CloudFormation, CDK, Terraform)
Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant)
AWS certifications (Solutions Architect, Developer, DevOps)

Job Responsibility

Architect and optimize Amazon Connect & Salesforce Service Cloud Voice platforms
Build and maintain contact flows, Lex bots, call routing, and analytics using AWS services
Develop Lambda functions (Node.js/Python) to enhance voice capabilities & integrations
Deliver dashboards & reporting tools for contact center performance metrics
Partner with network/security teams to ensure QoS and secure IAM configurations

What we offer

13% BONUS
20% PROFIT SHARING
medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Strategic Solutions Engineer

As a Strategic Solutions Engineer, you’ll be at the forefront of the AI transfor...

Location

United States

Salary:

175000.00 - 205000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

7+ years of experience in customer-facing roles
1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry
Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect)
Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation
Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture
Ability to design and communicate complex solutions clearly to both technical and business audiences
Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals
Fast learner and self-starter who thrives in high-growth, high-collaboration environments
Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI
You embody our core Operating Principles

Job Responsibility

Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions
Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence
Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms
Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility
Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes
Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases
Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT)
Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies
Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation
Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Offers Equity

Fulltime

Strategic Solutions Engineer

As a Strategic Solutions Engineer, you’ll be at the forefront of the AI transfor...

Location

United States

Salary:

180000.00 - 205000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

7+ years of experience in customer-facing roles
1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry
Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect)
Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation
Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture
Ability to design and communicate complex solutions clearly to both technical and business audiences
Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals
Fast learner and self-starter who thrives in high-growth, high-collaboration environments
Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI
You embody our core Operating Principles

Job Responsibility

Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions
Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence
Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms
Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility
Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes
Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases
Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT)
Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies
Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation
Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Equity

Fulltime

Solutions Engineer

As a Solutions Engineer in EMEA, you’ll be at the forefront of the AI transforma...

Location

United Kingdom , London

Salary:

145000.00 - 162500.00 GBP / Year

Cresta

Expiration Date

Until further notice

Requirements

5+ years of experience in customer-facing roles
1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry
Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect)
Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation
Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture
Ability to design and communicate complex solutions clearly to both technical and business audiences
Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals
Fast learner and self-starter who thrives in high-growth, high-collaboration environments
Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI

Job Responsibility

Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions
Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence
Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms
Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility
Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes
Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases
Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT)
Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies
Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation
Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Paid parental leave for all new parents welcoming a new child
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
20 days of vacation time to promote a healthy work-life blend
Equity

New

Senior Network Engineer

We’re seeking a highly skilled Senior Network Engineer with deep expertise in wi...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

8–10 years of experience as a Network Engineer in a global enterprise environment
Bachelor of Science in Networking or related field
Strong expertise in wireless networking (Aruba, Cisco Meraki), including site surveys and performance tuning
Advanced experience with F5 LTM/GTM and F5 Silverline WAF
Proven track record managing Palo Alto firewalls and security policies
Familiarity with Cisco ISE authentication protocols
Experience with proxy solutions and remote access technologies
Cloud networking experience across Azure, AWS, and GCP
Automation skills using Python, Ansible, or scripting tools
Excellent communication, documentation, and problem-solving skills

Job Responsibility

Design, deploy, and maintain enterprise-grade wireless networks using Aruba and Cisco Meraki, ensuring coverage, performance, and security
Manage and optimize F5 LTM/GTM environments, including traffic steering, SSL offloading, and application delivery
Implement and maintain Palo Alto firewalls, including policy creation, threat prevention, and access control
Monitor and troubleshoot network performance using tools like SolarWinds, ThousandEyes, and F5 Analytics
Ensure secure authentication via Cisco ISE (802.1x, RADIUS, TACACS) across wired and wireless infrastructure
Maintain proxy solutions such as Zscaler, McAfee, and Palo Alto GlobalProtect
Collaborate with global IT teams to address security concerns and implement new systems
Document network architecture, cabling layouts, and operational procedures
Participate in on-call rotation and support a Follow the Sun operational model
Support telephony systems including Audiocodes SBC and Microsoft Teams integration

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Telephony Engineer

Vidushi Infotech SSP Pvt. Ltd.

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 07, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Telephony Engineer

Jr. Voice / Telephony Engineer

Application Support Engineer

L2 Support Engineer

Senior Amazon Connect Telephony Developer

Strategic Solutions Engineer

Strategic Solutions Engineer

Solutions Engineer

Senior Network Engineer

Telephony Engineer

Vidushi Infotech SSP Pvt. Ltd.

Location:

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 07, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Telephony Engineer

Jr. Voice / Telephony Engineer

Application Support Engineer

L2 Support Engineer

Senior Amazon Connect Telephony Developer

Strategic Solutions Engineer

Strategic Solutions Engineer

Solutions Engineer

Senior Network Engineer

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 07, 2026