Telephone Support Line Operative Job at Norfolk and Waveney Mind (Norwich)

Japanese IT Operation Support Engineer

Customer Solution Centers are made up of teams that provide remote (offsite) ser...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High school education or equivalent
Typically requires 3-5 years general experience, or equivalent combination of Experience and college level education
Superior skills both written and verbal communication in Japanese
Experience in customer facing role, remote support, telephone, e-support, e-chat or similar
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
Has recognized technical skill in the range of products supported within relevant product lines
Knowledge and experience using Knowledge Management systems

Job Responsibility

Working independently while using standard protocol when needed to respond to customer issues
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Proactively assist customers to avoid or reduce problem occurrence
Participates in projects for process or quality improvements
May act as a mentor to lower level employee working on similar hardware and software

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Telephone Operator

Telephone Operator position at The New York EDITION hotel, responsible for handl...

Location

United States , New York

Salary:

30.23 - 40.31 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Stand, sit, or walk for an extended period of time
Enter and locate information using computers and/or POS systems
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines
Receive, record, and relay messages accurately
Activate/deactivate guest room message lights
Instruct guests on how to access the internet
Transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy
Global reach of Marriott International
Portfolio of brands with Marriott International

Fulltime

First Line IT Support

Following company training the successful applicant will be responsible for a sm...

Location

United Kingdom , High Wycombe

Salary:

21000.00 - 24000.00 GBP / Year

5G Communications Ltd.

Expiration Date

Until further notice

Requirements

Minimum of 1 years in a Desktop Support environment
Proficient with Windows Desktop Operating Systems essential (Windows 7/8/10) / MAC
Basic Experience with Windows Server Operating Systems
Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365)
Basic Networking knowledge ex (DHCP, DNS)
Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre
Basic Experience with Enterprise Antivirus packages
Basic Experience Backup management
A Levels
Have previous IT remote telephone support experience

Job Responsibility

Remote IT Telephone Support for customers
Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access
Provide remote support using any industry accepted remote support software
Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services
Adherence to a call logging process
Password resets/mail routing/new accounts etc
Logging customer queries and meeting SLA’s
Updating existing tickets with SLA time
Remote IT Maintenance for customers
Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers

What we offer

Training and development plans
Staff bonuses and holiday incentives

Fulltime

Japanese IT Operation Support Engineer

Customer Solution Centers are made up of teams that provide remote (offsite) ser...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High school education or equivalent
3-5 years general experience or equivalent combination of experience and college level education
Superior skills both written and verbal communication in Japanese
Experience in customer facing role, remote support, telephone, e-support, e-chat or similar
Computer proficiency with applicable software applications (e.g., Microsoft Office, CAD, Adobe Suite, programming)
Recognized technical skill in the range of products supported within relevant product lines
Knowledge and experience using Knowledge Management systems

Job Responsibility

Working independently while using standard protocol when needed to respond to customer issues
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products
Proactively assist customers to avoid or reduce problem occurrence
Participate in projects for process or quality improvements
May act as a mentor to lower level employee working on similar hardware and software

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Japanese IT Operation Support Engineer

Customer Solution Centers are made up of teams that provide remote (offsite) ser...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High school education or equivalent
Typically requires 3-5 years general experience, or equivalent combination of Experience and college level education
Superior skills both written and verbal communication in Japanese
Experience in customer facing role, remote support, telephone, e-support, e-chat or similar
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
Has recognized technical skill in the range of products supported within relevant product lines
Knowledge and experience using Knowledge Management systems

Job Responsibility

Working independently while using standard protocol when needed to respond to customer issues
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Proactively assist customers to avoid or reduce problem occurrence
Participates in projects for process or quality improvements
May act as a mentor to lower level employee working on similar hardware and software

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Telephone Operator

The Telephone Operator at Four Points by Sheraton Pontianak is responsible for a...

Location

Indonesia , Pontianak

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly

What we offer

Inclusive, people-first culture
Opportunities to put guests at ease in a friendly, genuine and approachable environment
Be part of a united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters

Fulltime

1st line support engineer

A close-knit, smaller growing IT support team looking for someone with at least ...

Location

United Kingdom , St Ives

Salary:

27000.00 - 28000.00 GBP / Year

Global Technology Solutions Ltd.

Expiration Date

Until further notice

Requirements

Minimum 1 year in industry
Good planning, verbal and written communication skills
Wide knowledge of computing principles independent of vendor specific technology
Clean UK driving licence and appropriate car

Job Responsibility

Providing technical support via telephone and use of remote control software, with occasional site visits
Investigating hardware, software and malware issues
Maintaining accurate documentation
Create and follow standard operating processes (SOPs)
Monitoring progress of tickets
Installing and configuring hardware and software
Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
Management of email services on mobile devices and tablets
Liaising with customers via email and phone

What we offer

20 days holiday + bank holidays
Standard working hours Monday – Friday 8.30 – 5.00
Potential to progress/develop to 2nd/3rd line support
Onsite car parking & free refreshments (tea and coffee)
Continuous training
Pension Scheme enrolment

Fulltime

Japanese IT Operation Support Engineer

Customer Solution Centers provide remote service, customer access, pre-sales, po...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Superior skills both written and verbal communication in Japanese
Experience in customer facing role, remote support, telephone, e-support, e-chat or similar
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
Has recognized technical skill in the range of products supported within relevant product lines
focus more acutely on a specific product line - for example, Proliant related storage
Collaborates with CC and SCE peers on resolving issues
Knowledge and experience using Knowledge Management systems

Job Responsibility

Working independently while using standard protocol when needed to respond to customer issues
See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical)
Proactively assist customers to avoid or reduce problem occurrence
Participates in projects for process or quality improvements
May act as a mentor to lower level employee working on similar hardware and software

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Programs catered to personal and professional development
Flexibility to manage work and personal needs
Open and inclusive environment

Fulltime

Telephone Support Line Operative

Norfolk and Waveney Mind

Location:
United Kingdom , Norwich

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 20, 2026

Expiration:
March 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Telephone Support Line Operative

Japanese IT Operation Support Engineer

Telephone Operator

First Line IT Support

Japanese IT Operation Support Engineer

Japanese IT Operation Support Engineer

Telephone Operator

1st line support engineer

Japanese IT Operation Support Engineer

Telephone Support Line Operative

Norfolk and Waveney Mind

Location:United Kingdom , Norwich

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 20, 2026

Expiration:March 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Telephone Support Line Operative

Japanese IT Operation Support Engineer

Telephone Operator

First Line IT Support

Japanese IT Operation Support Engineer

Japanese IT Operation Support Engineer

Telephone Operator

1st line support engineer

Japanese IT Operation Support Engineer

Location:
United Kingdom , Norwich

Category:
Customer Service

Contract Type:
Employment contract

Job Posted:
March 20, 2026

Expiration:
March 20, 2026