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Telephone Supervisor

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Mexico , Los Cabos

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Telephone Supervisor position at Solaz a Luxury Collection Resort Los Cabos, part of Marriott International. Responsible for managing all guest communications via telephone, ensuring excellent service, and supervising related operations.

Job Responsibility:

  • Answer, record, and process all guest calls, requests, questions, or concerns
  • Contact appropriate individual or department to resolve guest call, request, or problem
  • Follow up and ensure that any outstanding requests are resolved
  • Advise guest of any messages received
  • Verify and adjust billing
  • Operate telephone switchboard station
  • Monitor busy or unanswered lines, check back with callers on hold to update status, take messages
  • Activate and deactivate guest room message lights
  • Transfer guests with internet access issues to internet service provider's customer support line
  • Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls
  • Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation
  • Supply guests with directions and property information
  • Assist management in training, scheduling, evaluating, motivating and coaching employees
  • serve as a department role model
  • Follow company policies and procedures
  • report accidents, injuries, and unsafe work conditions to manager
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • Speak using clear and professional language
  • prepare/review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships
  • support team to reach common goals
  • Ensure adherence to quality standards
  • Enter and locate information using computers/ POS systems
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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