Telephone Sales Agent Job at Brook-St Hiredonline (Belfast)

Reservations Sales Agent

Process reservation requests, changes, and cancellations. Identify guest needs, ...

Location

Philippines , Manila

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting correct code and rate
Follow proper escalation procedures when addressing guest concerns

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Committed to non-discrimination
Empowering work environment
Wellness-focused culture

Fulltime

AYS Agent / Telephone Operator

The AYS Agent / Telephone Operator will answer, record, and process all guest re...

Location

Egypt , Cairo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard
Process guest requests for wake-up calls
Connect and direct calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer
Contact appropriate individual or department and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment

What we offer

Diverse workforce and inclusive, people-first culture
Non-discrimination on any protected basis
Training, development, recognition
Holistic well-being focus
True camaraderie with a diverse group of co-workers

Fulltime

Telephone Sales Agent - IRD

French luxury and local cuisine in the world's most exciting city. Located in th...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

At least 1 year Telephone Sales Agent / Room Dining Order Taker experience
Strong guest and employee interpersonal skills
Guest experience centric
Strong beverage/wine knowledge
Fluent in English (Arabic is an advantage)

Job Responsibility

To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives
To efficiently sell and accurately record all room service orders, verbally by phone, doorknobs or through the outlet
Perform all associated room service duties such as trays, preparation areas, tray delivery/collection and any associated service and cleaning duties

Fulltime

Cluster Reservations Agent

Process all cluster reservation requests, changes, and cancellations received by...

Location

Philippines , Manila

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Process all cluster reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify all reservation information with callers to ensure accuracy
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system

Job Responsibility

Process all cluster reservation requests, changes, and cancellations
Identify guest reservation needs and determine appropriate room type
Verify all reservation information with callers to ensure accuracy
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system

Fulltime

Cluster Reservations Agent

The Cluster Reservations Agent will process all reservation requests, changes, a...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify room type and rate availability
Explain guarantee, special rate, and cancellation policies
Accommodate and document special requests
Answer questions about property facilities/services
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types
Follow proper escalation procedures for guest concerns

What we offer

Training, development, recognition
Holistic well-being focus
True camaraderie with a diverse group of co-workers
Opportunities to pursue passions in a luxury environment

Fulltime

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all reservation requests, changes, and cancellations
Identify guest reservation needs
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types
Follow proper escalation procedures when addressing guest concerns

What we offer

Training, development, recognition
Holistic well-being focus
True camaraderie with a diverse group of co-workers
Opportunities to pursue passions in a luxury environment

Fulltime