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Your Office & PA are currently looking for a Telephone Receptionist to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent part-time position offering a competitive salary and the opportunity to work in a friendly, fast-paced environment, with opportunity for homeworking. At Your Office & PA, we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch. This role primarily involves afternoon and evening shifts, with flexible working hours available between 11:45 to 19:00 Monday to Friday and 09:00 to 14:00 Saturday.
Job Responsibility:
Professionally handling inbound calls for a variety of different companies
Accurately recording details and promptly relaying messages
Managing a diverse range of enquiries with efficiency and professionalism
Making outbound calls when required
Keeping up to date with new customers and information
Using and maintaining Your office & PA’s database system
Complete any other duties and tasks requested in line with business needs
Requirements:
Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative
Professional telephone manner: A confident, polished and courteous approach to customer interactions
Attention to detail: Strong listening skills with the ability to accurately capture and relay information
Tech-savviness: Proficiency in computer use, including fast and accurate keyboard and typing skills
Adaptability: Comfort working in a high-energy environment with the ability to multitask and manage varied queries
A good level of spelling and grammar: Essential for accurate message recording and communication
Excellent timekeeping and attendance: A reliable and punctual approach to work
Proven customer service skills and experience: Previous roles in customer service, reception, or inbound call handling are highly desirable
What we offer:
A collaborative, supportive team environment
The chance to work with a wide range of businesses and industries
Flexible working hours between 11:45-19:00 (Monday to Friday) and 09:00-14:00 (Saturday), working hours to be discussed at the interview stage
Opportunity to work from home once your training is complete