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Telephone Receptionist

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360 Resourcing Solutions

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Location:
United Kingdom , Runcorn

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

12.75 GBP / Hour
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Job Description:

Your Office & PA are currently looking for a Telephone Receptionist to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent part-time position offering a competitive salary and the opportunity to work in a friendly, fast-paced environment, with opportunity for homeworking. At Your Office & PA, we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch. This role primarily involves afternoon and evening shifts, with flexible working hours available between 11:45 to 19:00 Monday to Friday and 09:00 to 14:00 Saturday.

Job Responsibility:

  • Professionally handling inbound calls for a variety of different companies
  • Accurately recording details and promptly relaying messages
  • Managing a diverse range of enquiries with efficiency and professionalism
  • Making outbound calls when required
  • Keeping up to date with new customers and information
  • Using and maintaining Your office & PA’s database system
  • Complete any other duties and tasks requested in line with business needs

Requirements:

  • Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative
  • Professional telephone manner: A confident, polished and courteous approach to customer interactions
  • Attention to detail: Strong listening skills with the ability to accurately capture and relay information
  • Tech-savviness: Proficiency in computer use, including fast and accurate keyboard and typing skills
  • Adaptability: Comfort working in a high-energy environment with the ability to multitask and manage varied queries
  • A good level of spelling and grammar: Essential for accurate message recording and communication
  • Excellent timekeeping and attendance: A reliable and punctual approach to work
  • Proven customer service skills and experience: Previous roles in customer service, reception, or inbound call handling are highly desirable
What we offer:
  • A collaborative, supportive team environment
  • The chance to work with a wide range of businesses and industries
  • Flexible working hours between 11:45-19:00 (Monday to Friday) and 09:00-14:00 (Saturday), working hours to be discussed at the interview stage
  • Opportunity to work from home once your training is complete

Additional Information:

Job Posted:
February 06, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
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