Telephone Operator, Marriott Bonvoy

Marriott Bonvoy

Location:
Mexico, Mexico City

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Telephone Operator position at Sheraton Maria Isabel Mexico City Reforma responsible for handling all guest communications, operating switchboard equipment, processing various call types, and ensuring guest satisfaction through professional telephone etiquette and service.

Job Responsibility:

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly
Respond to special requests from guests with unique needs
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Dispatch bell staff or valet staff as needed

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Global community membership
Engaging experiences and thoughtful service

Additional Information:

Job Posted:
October 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Telephone Operator