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Telephone Operator

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States, Chicago

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

26.76 USD / Hour

Job Description:

Telephone Operator position at The St. Regis Chicago, responsible for handling all guest communications and requests while maintaining company standards and providing exceptional service.

Job Responsibility:

  • Answer, record, log, and process all guest calls, requests, questions, or concerns
  • Operate telephone switchboard station
  • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
  • Advise guest of any messages received
  • Monitor busy or unanswered lines
  • Receive, record, and relay messages accurately
  • Activate/deactivate guest room message lights
  • Instruct guests on how to access the internet
  • Test communications equipment
  • Respond to special requests from guests with unique needs
  • Dispatch bell staff or valet staff as needed

Requirements:

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
What we offer:
  • Benefits eligible after 90 days
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Wide range of benefits designed to support you and your family

Additional Information:

Job Posted:
October 25, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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