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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Telephone Operator

Indonesia, Bekasi · Job Posted February 13, 2026
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Job Description

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility

  • Deliver a wide range of services that guide guests through their entire stay
  • Process operational needs
  • Address guest requests
  • Complete reports
  • Share highlights of the local area
  • Assist guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area
  • Create a safe work place
  • Follow company policies and procedures
  • Maintain confidentiality
  • Protect company assets
  • Uphold quality standards
  • Ensure uniform, personal appearance, and communications are professional
  • Stand, sit, or walk for an extended time
  • Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
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