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The Telephone Operator will ensure that guests have an exceptional experience by performing a range of services, including addressing guest requests, processing operational needs, and sharing information about the local area. The role involves standing for extended periods and may require lifting objects. The position is part of the prestigious Ritz-Carlton brand, with a focus on delivering exceptional service and upholding the firm's Gold Standards.
Job Responsibility:
Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Uphold quality standards
Ensure uniform, personal appearance, and communications are professional
Stand, sit, or walk for extended periods
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Requirements:
High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
What we offer:
Non-discriminatory and inclusive work environment
Opportunity to learn and exemplify the Gold Standards
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