Telephone Operator, Marriott Bonvoy

Telephone Operator

Marriott Bonvoy

Location:
Mexico, Punta de Mita

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Telephone Operator at W Punta de Mita is responsible for answering, recording, logging, and processing all guest calls, requests, questions, or concerns. They operate the telephone switchboard station and handle various guest requests, ensuring excellent service and communication. The role also involves maintaining professional standards, following company policies, and supporting team goals.

Job Responsibility:

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly
Respond to special requests from guests with unique needs
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Dispatch bell staff or valet staff as needed

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

What we offer:

Equal opportunity employer
Access to opportunity
Valued and celebrated unique backgrounds
Non-discrimination on any protected basis

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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