Telephone Operator

Guest Experience Expert - Telephone Operator

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Arabic language speaker
Ability to stand, sit, or walk for an extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Create a safe work place
Follow company policies and procedures
Maintain confidentiality
Protect company assets
Uphold quality standards

Fulltime

Guest Service Associate - Guest Experience Expert

As our Guest Service associate at St. Pancras London, you are responsible for an...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Answer telephones using appropriate etiquette
transfer calls to appropriate department or person
address guest needs in a professional, positive and timely manner
carry out other hotel duties that may be required
exhibit courteous hospitality at all times and fully own each guest issue
be proactive in every area including offering additional services
coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Job Responsibility

Answer telephone using appropriate etiquette
transfer calls to appropriate department or person
address guest needs in a professional, positive and timely manner
carry out other hotel duties that may be required to ensure overall hotel operation is properly maintained
exhibit courteous hospitality at all times and fully own each guest issue
be proactive in every area, including offering additional services
coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme

Fulltime

Guest Service Associate - Guest Experience Expert

As our Guest Service associate at St. Pancras London, you are responsible for an...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Must exhibit courteous hospitality at all times and fully own each guest issue
Must be proactive in every area, including offering additional services
Must co-ordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
Must follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
and protect company assets
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name taking and relaying messages and allowing the caller to end, transferring calls to appropriate person or department, requesting permission before placing caller on hold
Perform other reasonable job duties as requested by Supervisors
Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction

Job Responsibility

Answering telephone using appropriate etiquette
Transferring calls to appropriate department or person
Address guest needs in a professional, positive and timely manner
Carry out other hotel duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme

Fulltime

New

Guest Experience Host & Face to Face Lead Generator

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacati...

Location

Australia , Busselton

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays

Job Responsibility

Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department related paperwork
Using all communication equipment including telephones, facsimiles and computers
Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
Clearly articulate the benefit of traveling within Travel & Leisure's community
Meet targets and KPI's as set by the business

What we offer

Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities
Birthday leave

Fulltime

New

Guest Experience Host

As a Guest Experience Host, you will be responsible for the day-to-day operation...

Location

Australia , Port Douglas

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays

Job Responsibility

Day-to-day operation of the front desk
greeting and registering of owners and guests
providing information on local area attractions
completion of all department related paperwork
using all communication equipment including telephones, facsimiles and computers
booking guests to learn more about the benefits of holidaying with Travel + Leisure Co

What we offer

Professional development funding
Subsidised private health insurance (following successful probation completion)
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities
Birthday leave

Parttime

New

Guest Experience Host

If you love meeting new people and have an enthusiastic approach to delivering e...

Location

Australia , Melbourne

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays

Job Responsibility

Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department related paperwork
Using all communication equipment including telephones, facsimiles and computers
Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
Clearly articulate the benefit of traveling within Travel & Leisure's community
Meet targets and KPI's as set by the business

What we offer

Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities

Parttime

New

Front Desk Associate - Guest Experience Expert

St. Pancras London is a five-star hotel that fuses Victorian elegance with conte...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Must exhibit courteous hospitality at all times and fully own each guest issue
When in communication with the guest, must be proactive in every area, including offering additional services
Must coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
Must follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile, using the callers' name, taking and relaying messages, allowing the caller to end, transferring calls to appropriate person or department, requesting permission before placing caller on hold
Perform other reasonable job duties as requested by Supervisors
Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Bonvoy information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme

Fulltime

New

Answer, record, log, and process all guest calls, requests, questions, or concer...

Location

United States , Chicago

Salary:

26.76 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly

Job Responsibility

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly

Fulltime

Select Country

Telephone Operator - Guest Experience

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?